Rosario
I am giving everybody a piece of…
I am giving everybody a piece of advice. Just don’t buy anything from that shop. I have recently had a very bad experience with them. I bought a toy- Firstly, their products descriptions are very misleading. They are not as described, my came much smaller than presented in the website pictures. It doesn’t function as described and makes annoying loud sounds. The shop states that they have a 30-day Return policy, it is clearly written on their website. It a big fat lie though. They insist on getting partial money refund or some store credit. They tried to lie to me that if I wanted to return their product I must send it all The way back to China at my cost. They are not taking their customers seriously, instead they lure customers into fake pictures beautifully presented on social media and only show excellent reviews. This is certainly my biggest ever dodgy shop experience in my life.
Response from ElleseandcoOct 23, 2026
Hi Rosario, Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co

