Ray
Wrong shoe size was shipped.
I ordered a men's shoe in size 8.5 but was sent a shoe in a European size 40, which is equivalent to a U.S. men's size 7. Since I did not trust that a European shoe size would fit properly, I tried to get a refund through their customer service, but was told that I would have to pay return shipping because they claimed that they had shipped the size I had ordered. Apparently, their warehouse is using a women's size conversion chart for this men's shoe. I finally stopped trying to argue with them and disputed the charge through my credit card company.
Response from ElleseandcoSep 3, 2026
Hi Ray, Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co