kingrowla
Received imiation product, no return option offered
The company first does ship international, so it does take 2 -3 weeks to receive any item. Second the item I did received was a cheap acrylic and not the glass they promised. What the scam is - rather than refund me or exchange the item, they only gave me two options: receive a 10% refund, or buy anything else on their site for a 50% discount? Currently out about $100 so just be advised. You will get an item, but it may be cheap imitation and they will string you along.
Response from ElleseandcoSep 3, 2026
Hi Kingrowla, Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co

