Elite Home WarrantyReviews of elitehw.com

Very professional and courteous salesperson. Answered questions and followed up. Provided solutions to my needs. Robert was a gem to work with.

I encourage potential customers to read the Google reviews on Elite Home Warranty. There is a distinct difference between how nice the sales and customer service people are and the actual work they do. I am extremely dissatisfied with Elite Home Warranty's handling of my recent claim. When my AC unit began making knocking and squealing noises, I proactively contacted a local HVAC technician who diagnosed impending failures in the fan motor, contactor, and run capacitor. Following this, I opened a claim with Elite Home Warranty. Elite denied my claim, citing a lack of maintenance. After presenting my maintenance records, they shifted their reasoning, stating that since the unit was still operational, it wasn't eligible for coverage. Choosing not to repair a still-functioning unit, I awaited its inevitable failure. Two weeks later, as anticipated, the unit failed entirely. I filed another claim, and despite the urgency of below-freezing temperatures, Elite failed to dispatch a technician within their promised 24-48 hour window. I had to intervene by providing contact information for my local HVAC company. When the technician confirmed the fan motor failure, Elite offered to cover only $385 of the $546 repair bill, again referencing alleged maintenance neglect and prior notification of the impending failure. I spent nearly three hours on the phone with customer service, who consistently attempted to evade their contractual obligations. While the representatives were polite, the company's policies are designed to exploit fine print and avoid responsibility. They frequently cite reasons such as "lack of maintenance," "waiting periods," and "misuse and abuse" to deny valid claims. I strongly advise against using Elite Home Warranty. Their practices are deceptive, and they fail to honor their contractual commitments, leaving homeowners unprotected and frustrated.

Called to get a quote and associate was not pushy, clear and polite. A great experience.

Anna is wonderful! She took the time to answer all of my questions and I had a lot of them!

I found Elite sales rep Jonathon to be extremely helpful and not high pressure. He was able to answer all my questions regarding coverage. I like that Elite has more flexible approach so I was able to taylor coverage that meet my needs, rather than a larger plan covering many things I don’t want/need….in turn my premium represented only those things I wanted , and not a bloated with many things I don’t want/need

Robert did a good job of explaining the plans and found me the best plan for our budget.

Agent has been good to talk to and informative

Great sales experience!