Elite Home WarrantyReviews of elitehw.com

Robert was very kind, patient, respectful and helpful during the sales process.

They do not cover package units. I found out the hard way... Sales did not mention this. Also, every HVAC unit is independent, meaning they need to cover each one separately - where other companies cover them all. Customer service is good, I will give them that.

Great customer service, very polite, do not take long answering the phone and getting our issues revised, very attentive and very helpful, always willing to go avive and beyond, especially Ms, Tracy Blecker very recomended keep it up!

Jonathan was Very knowledgeable about the company and explained everything as completely as possible when I ask questions. I look forward to working with your company for many years in the future.

The gentleman that I spoke to Robert was excellent very knowledgeable and helpful

The timely telephone response from customer service was good. Didn't have to go through a lot of telephone prompts, before getting a customer service representative.

I had really high hopes for this warranty company, and had a good experience the first time I used them- but it has gone down hill from there. My policy says that ceiling fans are covered, but they won't fix a broken switch (even though the policy literally says switches and controls are covered.) Then to "assess the situation", they want to charge an addiotnal $70, even though they are already charging me for an electrician to come to my house for a claim they admit is covered. And even worse, my furnace stopped working, and they wont do anything to fix it. Large house systems like a furnace is literally the reason to have on of these policies in the first place. Terrible rip off of policy. Garbage company, go elsewhere.

Sales will fall all over themselves to be nice to you. The only purpose is to get you to sign on the dotted line. You are on your own from that point. I had a problem with my HVAC system. I wanted the company that installed the system to fix it so paid out of pocket first then submitted a claim. Each person would say "you will hear from us by the end of the day." Never happened. Not one time did anyone ever call me back on the claim. I finally called a week later. They tried the scam "it is covered under your system warranty." Nope. Then they tried the next one, "if we reimburse you, it will void your warranty." I actually laughed out loud at that one. Guy goes back to processor and comes back to me and says "we are going to send you a check." Elite's website will not let you file a claim. You call, file a claim, get a claim number and then good luck getting them to call you back. I even called the salesman who said he would get right on it. Nothing. Did nothing. I will not sign up with this company again. These companies are scams. If you are going to sign up, only pay for one year. When they cheat you, you will be glad you only did that.