Elite Home WarrantyReviews of elitehw.com

This company is a SCAM. They put all their energies into denying claims. Their "service" is non existent. Don't do business with them !

I have not used the service as of 9/29

I filed a claim on an wall unit oven. The repair man did not come to my house, he had me text him a photo of the oven, I paid 70.00 for that service. The claim was denied of course. I then tried to start cancelling my policy. I paid for 3 years in advance. I was told I would pay 412.50 for 3 months, however, they continued to charge my card every month. It has been 8 weeks, I am still trying to cancel, every week they tell me they will issue a prorated refund & expedite my request. I call every week and am told the same lie. They say you can log in to your account online, that is a lie, you will not have an online account and they have no contact info except the 800 #. DO NOT buy a home warranty from ELITE HOME WARRANTY.

I write very few reviews but this deserves one. I had the pleasure of working with Michael Butler in the Elite HW claims department and he went above and beyond to help us out. There are some employees that just have that something extra and Michael is one of them. The customer service he provided is what makes companies really shine. We are extremely happy with Elite HW and Michael’s support has made us customers for life and we will be telling our family and friends about this great company. Thanks again Michael.

There is no way to file or view the status of a claim online. They frequently are unable to assign a tech for repairs within the agreed upon timeframe (24-48 hours). When I call to make or follow up on a claim there is usually nobody available or I've had to wait on hold for 20-25 minutes before being transferred to an answering service. I'm so disappointed by this company. That said, the reps with whom I've spoken Jane been polite and did their best to try to get answers.

The company explained the plans. The lifetime option for a cheaper rate may not be for everyone no matter their circumstances. It’s a good option but must look at the value.

Robert was very knowledgeable, which helped me make my decision. I wasn't quite ready to make my decision but Robert thought I was and spoke with his manager to get me a better deal. Felt like I was buying a car. So I opted in to use this warranty company because I have had no luck with the one I'm with now. Please don't let me down.

Very informative and polite. Appreciated the variety of options as well. The information provided seems very comforting knowing I’m covered if anything goes wrong and my bad experience with another company at my old home won’t happen again. I really liked the option of having a warranty of 90 days after the maintenance is done for any other potential issues.