ElgatoReviews of elgato.com

I use the Elgato teleprompter and its Camera Hub/Prompter software as part of my regular professional workflow. Earlier this week, the software stopped working without any clear explanation or change on my side, effectively blocking me from using the product as intended. I contacted Elgato support on Monday and quickly received an automated email confirming that my ticket had been received. Since this was affecting my day-to-day work, I expected at least an initial human response or some troubleshooting steps within a reasonable time frame. Over the course of the week, I sent two separate follow-up emails to ask for a status update and to stress that this is a blocking issue for my production setup. Despite this, I have not received a single reply from an actual support agent after four full business days. Technical problems can happen, but going four business days without any real response — even after multiple follow-ups — is simply not acceptable for a company in this segment. The lack of communication and apparent disregard for time-sensitive issues makes me question whether I can rely on Elgato’s software and support for professional use. At this point, I cannot recommend their customer service, and I am actively reconsidering future purchases from Elgato until they demonstrate that they take support and responsiveness seriously.

Purchased the NEW Elgato Streamdeck + XL and was excited when I saw the box sitting on my front porch. Sat down, turned the cameras on, and started recording the unboxing. Come to find out the actual product box seals (2) were broken, I received a used item after paying full price and expecting a new streaming + XL. I saw a video of this happening to someone else, and truly thought it would be a one time thing, but I was wrong.

Ordered a streamdeck, it's useful for shortcuts and streaming controls but software is glitchy. Some commands take longer to register

little to no customer support. due to an update of the wave link software, I can no longer use my stream deck + with xlr dock. no help on the website. all I get when I use the contact us is warranty support (I purchased these products during covid). have been using elgato for years but will never use one of their products again. will be switching to goxlr

I was setting up my Stream Deck Scissor keys (great piece of kit, recommended!) when I couldn't automate a particular keyboard sequence. I submitted a support request and got a reply almost immediately. Thanks Chris, for your expertise and trouble! Bart

my 200$ stream deck is some hot garbage!. constantly updates for no reason and now its stuck on 7.1.2? every time I boot my computer its updating 7.1.2 every time! Tried fixing it by redownloading the software but nothing is working. What a complete waste of money!

I came here to see if other people are as pi$$ed off as I am. seems they are! I also see that this company does not give a ____ ... typical. All i can say is, if you are like me and want good solid equipment, stay AWAY from this crap. It has it's flashy packaging, and marketing, but you will not be happy with the quality... or the support, as you can see by all these 1 star reviews. Add mine to the pile I guess.

Fooook you, who say support is shite and the software is the worst. A year-or-two ago I sent a random request to get LUTs into the settings app for the webcam. A simple request -not really thinking much will come out of it; but a nice cool little parameter to play with that if tinkered with just right will have a day-night impact to the color corrections for your particular setup. They wrote me back - the usual thank you for your suggestion, we wil lconsider it, many our features comes from consumers like you.. yadda yadda yadda- the usual corporate spiel. A week ago installed an elgato camera hub update (probably postponing for a month before, becasue I just couldn't be bothered). And would you look at that, lo and behold we have a freaking LUT section with capabilities not just to use some presets, but import your actual custom LUTs. Fook yeah! Love this company. Not sure how much of an impact my request had, but I do like to think I had just added that small little consideration to go for it.