e.l.f. CosmeticsReviews of elfcosmetics.com

I'll give them two stars because i've used one or two of their make up products in highschool and i loved it. So i ordered a skin care set from elf cosmetics. Before ordering the skin care set i spoke to an employee who was extremely nice and helpful. I checked the shipping date and its supposed to reach next month. which is just absolutely ridiculous. I ordered other products from various websites and its reaching next week. All Standard Shipping. When i saw the date for expected shipping i thought it was ridiculous. So i called them to get a refund, i was planning to re order but using express shipping and the customer service just absolutely sucks. I'llwait until next month but never again. Its crazy because i love their products from highschool. but never again just because of the customer service.

i placed an order last MONTH and it still hasn’t come in even though it says it has been shipped and delivered. i contacted them and they hung up before i could even talk.

So far I’ve been waiting a week days and it hasn’t been been processed yet???

Love the products but the time you have to wait for them is ridiculous! Not sure I will use them again for that reason !

I ordered the Expert Liquid Liner in August of 2020 as a back up of the one I was using. Not realizing that it lasted so long, when I finally opened the one from August 2020.. it was still in the original package.. it was dry. I was highly disappointed. I called customer service and they said they cannot replace it as it was over the certain amount of time. Not happy about that response.

2 weeks since I ordered and still nothing. My package was dispatched but nowhere to be found. What happened with elf? I used to order loads in high school and it would arrive quickly. I moved from east europe to west europe and I was thinking here it will definitely arrive even quicker. What a joke. Disgusting customer service also. Never ordering again. Praying that this order will arrive. It’s my bday in a few days, thanks elf for the lovely bday present NOT. Maybe I’ll get it my next birthday in 2022.

I've ordered a couple of times from e.l.f before and the products were alright. Processing and shipping took ridiculously long, so if you're ordering as a last-minute gift, don't even think about it. Anyways, this review is about the recently launched limited-edition Chipotle x e.l.f Cosmetics collab. I had ordered the palette on the day of the launch where the website said that it was still in stock. I placed the order and received a confirmation email afterwards saying that they got my order, great, so a week passes and I'm like okay this is taking longer than usual, but it was a pretty exciting launch so maybe things are backed up. So I wait another week and check the link that they sent me with my order confirmation again and it still says it's being processed. Fine, whatever, things are taking longer than usual because of COVID and more orders coming in. I finally decide to email customer service 15 business days later to see where the heck my order is and after providing all the information that they rudely asked for I get this response: "Your order(s) were declined. This may occur for several reasons. Please note there is heightened security at certain times, which is for your own protection. Your transaction may have been declined due to your billing zip code not matching, or due to too many attempts to charge the card. The attempt(s) may trigger a pending transaction, but this is not an actual charge and will drop off automatically. This should occur within one business day, but the time frame is dependent upon the policies of your bank. Please note that we do not accept international credit cards for orders shipping to the US. Please contact them directly for more information." First of all, if my order was declined, shouldn't I have gotten an email or something? I've been checking my order updates page and it was always just 'Processing', it never said anything about it being declined or canceled. Second, why was I the one reaching out 15 days later to ask about my order when e.l.f should've been the one to notify me about the situation? The customer service is horrible, unresponsive, and rude. I probably won't be ordering for e.l.f Cosmetics again in the near future.

I have been purchasing e.l.f. cosmetics for a couple of months now. Great products and very reasonably priced. They offer all the latest cosmetics and accessories. Love it.