E M.
Buy a different ebike
I can't understand all the good reviews for this bike. While the electric assist seems to work great, the overall quality is not good. Here are some of the things I noticed when I got my new T1: - paint is terrible. It looks like it got a few coats from a rattle can and had scratches straight out of the box. - gears did not work right when I assembled the bike. Couldn't engage 1st or 7th. I fixed 1st easily enough but I had to bend the metal protector on the frame to allow the gear mechanism to engage 7th. I still can't select 4th. - Bad rattle coming from the front of the battery. I finally found out what was causing this - the metal box containing the motor controller was just shoved into the frame!! No screws hold it in place or foam padding, nothing. The box just rattled inside the frame over all kinds of surfaces. I suggest avoiding Eleglide and get a bike with a little quality control.
Response from eleglide.comMay 8, 2023
Dear customer, Thanks for your feedback. We're sorry for your feedback, would you mind providing your order number? We are willing to help you solve problems. Eleglide has always been adhering to the belief of "being a brand loved by people all over the world" and providing consumers with the best product experience. Looking forward to your kind reply. Best regards, Daniel Eleglide customer service