eleglide.comEleglide is committed to making sustainable transport accessible to everyone. From our excellent value for money to our premium quality standards, we focus on providing a high-quality, affordable experience that goes beyond simply getting from A to B.
eleglide.com (eleglide.com) has 650 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claudette T.
Super vélo ,j adore ,la seule chose qui manque c est un deuxième plateau,sinon facile a réglé,je ne le regrette pas Au TOP Merci
Response from eleglide.comOct 9, 2023
Dear customer, Good day. Thanks for your understanding and kind words.
Nanda G.
I recently brought the eleglide M2 bicycle and there were many faults with it. Firstly the front derauiller was broken and so was the shifter and barrel adjuster. Secondly the back tyre deflated after just two days of use which I believe is due to a valve issue. Thirdly the front wheel also deflated shortly after I pumped air into it. I have contacted the eleglide support but am yet to hear back.
Response from eleglide.comOct 9, 2023
Dear Customer, Sorry for the delay and thank you for your feedback. For products purchased on our website, we will provide corresponding after-sales service, please check your email. ELEGLIDE is committed to providing every customer with a high-quality and comfortable after-sales experience.
Ben ali B.
Vélo solide mais les pièces de rechange comme les plaquettes de frein pour m1 ça fait deux mois stock épuisé ,svp vous pouvez nous dire au moins le référence de plaquette pour trouver un autre compatible.
Response from eleglide.comOct 10, 2023
Dear Customer, Glad to hear from you. Please book the "Notify me when available" button, and it will notify you when available. Wish you a good day.
levani B.
I bought 2 bikes, after three weeks the brakes broke and I almost had an accident. After a month the brake broke on the second bike. Good customer service but that alone is not enough
Response from eleglide.comSep 27, 2023
Dear customer, Thanks for your feedback and greeting. Regarding the brake issue, could you provide your order number and a video? Looking forward to your kind reply. Best regards, Daniel
Peter G.
GREAT Bikes , GREAT support service , BAD Sparepart stock. So what happens if "for example" my display breaks down . where can i get a spare one ??? most spareparts are sold out ??? Peter
Response from eleglide.comSep 18, 2023
Dear customer, Thanks for your feedback and greeting. What other accessories do you need to buy? But we found that you have already placed an order for an LCD Control Panel We express our sincere apology for such an inconvenience. Looking forward to your kind reply. Best regards, Daniel Eleglide customer service
martyn
My bike arrived dead,nothing works told I need a new lcd display .none available anywhere in the world ! Was told 1 week now told end of September! That means I will have had the bike a month without being able to use it ! Ridiculous DO NOT BUY FROM THIS COMPANY
Response from eleglide.comSep 14, 2023
Dear customer, Thanks for your feedback and greeting. What can I do for you? Could you provide your order number? We express our sincere apology for such an inconvenience. Looking forward to your kind reply. Best regards, Daniel Eleglide customer service
Mike
Bike faulty from day one bad customer service and no help also want me to replace motor myself and they will send parts the bike 🚳 s only 2 weeks old and no help from them even though I've asked for a new bike or refund constantly chasing for updates ...be warned!!
Response from eleglide.comSep 14, 2023
Dear customer, Thanks for your feedback and greeting. What can I do for you? Could you provide your order number? Looking forward to your kind reply. Best regards, Daniel Eleglide customer service
PETER E.
My purchase from your dealer.in Herne Bay KENT. WAS OK UNTILL I GOT.HOME.1=CHARGER NOT WORKING. 2.BATTRY NOT RECIEVING ANY CHARGE. 3.CANT USE THE BIKE.ONLY PURCHASED IT X3 WEEKS AGO NEED NEW CHARGER AND BATTERY. PLEASE HELP. THANKS
Response from eleglide.comSep 12, 2023
We sincerely hope you keep in a good mood every day!
