ElegattoReviews of elegatto.com

Items ordered on 02/12, tracking suggests they were delivered on 12/12, they were not. Not answering emails or Facebook messages. Currently seeking refund from CC

I had some difficulties receiving the order, but it was resolved (they went out of their way to sort out) by customer servoces and I am satisfied with the bracelet.

I' am not sure if this store is a scam. I ordered a bracelet and it said it was shipping out but after a week the post office still hadn't received it. I wrote numerous emails with no response. Then I wrote one last time asking about it and saying I would do a. charge back on my CC card and my order was refunded within the hour. Beware

They use the excuse that they are a small business for reasons of the lack of getting back to you with order issues. Jewelry is small in sizes. That of a child. Took 3 emails and 2 weeks for someone to get back to me, only to be told it was too late to even exchange for a store credit. Stay away. ________________________________________________ I am updating this review from a 1 star to a 5 star based on the fact that "Elegatto" apparently implemented to a new program to resolve complaints and issues, and in this particular case they did... and beyond Thank you.

Almost impossible to fasten using one hand. On top of that, they have a ludicrous exchange policy. You cannot return for a refund but only to exchange - if they allow it. You have to take a photo of the front of the bracelet, send it in, and if it meets with their approval, they will exchange. This is outrageous. Stay away from this company.

Bracelets almost impossible to fasten. No full refund available . Poor and slow customer services.

I bought Alchor nautical bracelet from Elegatto. It got delivered to me within 2 business days after ordering online. Fits great. Solid hardware. A great match for my Omega Sea Master 300 watch. Thanks. The quality is excellent, and customer service has been great!

Zero star should be the review. Extremely bad customer service, their never reply!! Make sure you are looking at the return conditions: once you buy, you cannot send back and get refunded. You MUST buy again. Also, the horseshoe shackle is impossible to close by yourself. The C-clasp is easier but the size you need differs depending the buckle you chose. And if you want to change this, you just pay fees to make any exchange. In short, products are very basics, nothing special and the customer service is horrible, or better said non-existent. Avoid this website site!