PG
Nice selection, prices
Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to get wet. Y'all even advertise some as perfect for getting in the water. The person who responded obviously did not read my email thoroughly and said all of your bracelets were metal. Of course that's not true. It made me not want to order at first, but it finally got ironed out. Education of your customer service reps needs some improvement. Also, it needs to be made clear that the stirrup-shaped clasps are not exactly easy to put on with one hand, and they are especially difficult for someone with larger hands. If I do get another bracelet from Elegatto it won't be one with this kind of clasp again.
Response from ElegattoOct 9, 2025
Thank you for sharing your feedback and for your kind words about our selection and prices, Philip. We sincerely apologize for the confusion and any frustration caused by the support experience. We truly value your input, and we're taking it seriously to improve our customer service and product descriptions. If you decide to shop with us again, please don’t hesitate to reach out—We'd be happy to assist you. Thanks again for your honest feedback and for giving us a chance to improve.