Michael H.
If You Truly Need It The Next Day, Forget It!
I ordered a phone from their website at around 3:30 EST on Thursday and chose to have it overnighted, as my phone's screen had died. Now, mind you, the business hours are 10:30 AM to 8:30 PM EST. Since it was to be overnighted, and this was well before closing, I assumed it would be shipped out, and I would receive it today. Well, I was incredibly wrong! When the charge was still sitting on pending the next day at around 12:30 PM (a Friday), I called. It was my displeasure to speak to the rep. I asked the individual why the transaction said pending, and I was told that if I had read the shipping policies, it takes three days to process (it says 1-3 days), and since it was Friday, it would not be shipped out until Monday. When I asked why that isn't displayed prominently when one is ordering, I was told that I should read the policies before buying anything online. I said I purchase many things online and was told, "Do you, sir? Do you?"I replied that I don't think I should have to read through a long document to find this information out, and for the record, that information is at the bottom of the page. I was told it was not a long document. I then said that he had an attitude, and he replied that I should listen to myself. I then said that I didn't understand why I was being treated this when I was a paying customer. He then replied, "Oh, I'm a customer. I'm a customer." I asked that he cancel my transaction, and he said he already had because they didn't want people like me as customers. I then went and purchased the same phone from someone else. My experience was terrible, but I am glad it was good for others.
Response from ElectronicsforceJul 22, 2022
Thank you for your order and this feedback. We regret your dissatisfaction order id #109772 Michael Lloyd Hobbs 364 Kitchens Rd SW Haddock, Georgia 31033 Telephone Number: 5126672636 E-Mail Address: [email protected] please see our website shipping policy https://www.electronicsforce.com/shippinginfo Please allow 1 to 3 business days for an order to be processed (prior to shipping). If we require additional time we will update your order status accordingly. Since shipments do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: an overnight order leaving our warehouse on a Friday will not arrive until Monday, even though it has a one day transit time. Shipping To Hawaii and Alaska will take longer even if selected overnight it can take up to 5 days nevertheless we regret your dissatisfaction

