Elavon U.S. Reviews | Read Customer Reviews of elavon.com

Elavon U.S. Reviews | Read Customer Reviews of elavon.com

Elavon U.S reviews

677 approved reviews, newest moderated first

customer
Dec 19, 2024
She was very patient and helpful!
She was very patient and helpful!
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Customer
Dec 16, 2024
Patricia was very helpful
I spoke with Patricia Caughorn this morning to get assistance with something I've never encountered and she was extremely helpful. She gave me the information I needed to fix the issue I was having.
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Marco G.
Dec 13, 2024
Issued resolved
Update: 12/20/2024, Elavon responded that they will refund our monthly fee…it was unfortunate that we had to write this review in order to get attention to our issue….,,,,,Please don’t do business with these guys, besides their exuberant fees month after month, they’re awful and right down dishonest and thieves. Placed a call to Elavon on 11/14 to have my merchant account closed. I received an email on the 15th from Elavon asking me to confirm I was canceling account. On the same day I responded with my reasoning & confirmed I was closing the account. I then received an email from them confirming that they had closed the account on the 25th even though I had requested it and got confirmation 10 days earlier. Conveniently, the account was closed on the 26th which was one day after the billing cycle so I was charged an additional fee of $149.99 for a service that I’m no longer using & for a request that took til after the billing cycle ended. Called to inquire why I was still being charged & was told sorry it was the day after the billing cycle. Please be an honest business and give me my money back!!!!
Response from Elavon U.S.Dec 14, 2024
Thank you for taking a moment to share your experience with us, Marco. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 44821, and we will call you directly to assist. We look forward to hearing from you. ^Tevin
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Povilas
Dec 13, 2024
Horrible payment processor
Horrible payment processor. Got approved almost immediately just to be "triggered" for a review with 0$ processed with them. Review took almost week and all they said, I was approved incorrectly and they cannot onboard me because of "delayed delivery" even though our delivery window is 7-10 days. Wasted a week of our time, hardly any communication. Basically a mess
Response from Elavon U.S.Dec 13, 2024
Thank you for sharing this feedback about your experience. If you'd like to discuss this experience further, feel free to send an email to [email protected] with reference #44812 and a Social Media Ambassador will follow up with you. Take care! ^Tevin
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customer
Dec 12, 2024
credit card machine
Very nice and helpful
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Irene M.
Dec 12, 2024
GIVE VALERIE A RAISE
Valerie went out of her way to get me through a very frustrating situation. She stayed on the phone with me until every single question was answered and until every piece of information requested on your form was accurate. This is almost one week now of sheer frustration and she made a huge difference.
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Mannan A.
Dec 11, 2024
Excellent Customer Service Representative
Customer Service Representatives was very kind and helpful and explained everything in detail!
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Britney D.
Dec 10, 2024
Very good and thorough information
Very good and thorough information. Answered all of my questions.
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