Elavon U.S.Reviews of elavon.com

Araiinejad

The representative that helped me was so patient since I really know nothing about computers and helped me so much~

great service - knowledgeable and professional diane

No reason given, labeled "high risk," complaints go nowhere Elavon shut down my small business merchant account with no explanation beyond "high risk" — even though I fully cooperated with their review and provided everything they asked for, which they never bothered to verify. They are holding a large sum of my money for months. I escalated to a supervisor, who didn't handle it and just had the original analyst reply to me — what is the supervisor even for? A new-account reward promised by their sales rep was never paid either. Avoid.

Very helpful and quick service!

We started using Elavon merchant services April 2026. We are a Sportfishing Charter business in the Keys and we were processing $25k-$30k /month in CC's. We realized that our tips were NOT being paid out by Elavon. The customer would tip on average 20% on a $1500.00 charter and the transaction, register and front end would show BOTH the original charge and the tip being applied AND paid out. However, we would only receive the original payment and NO TIP! After 4x 1-2hr. phone calls to Elavon and Talech Tier 2 escalation, the only thing that got accomplished was fault Proven on THEIR end. Talech has 2 checkboxes to check for businesses that aren't originally "coded" for tips. Each time we didnt receive tips, we called and got excuse after ridiculous excuse up to and including blaming internet connection and weather in the area! Unreal!!! Fact is Elavon and Talech are both incompetent companies. We are suing BOTH companies for our tips which to date are over $1300.00 Icing on the cake was threatening them with legal recourse and then they still charge me for merchant services. Needless to say, we no longer use these thieves and they can go kick rocks!

The customer service technician that I spoke to was very patient and explanatory. She helped make this transition to a new credit card machine much easier than I had anticipated. She was very professional but also very friendly. She made all the changes I needed on our receipts. I enjoyed working with her and really appreciated all her help.

After several calls I spoke with a Shanvi who eliminated the previous colleagues insistence that I needed to download the new security protocol via the Internet. I explained I did not have Wi-Fi at my location And that we use cellular service .they informed me that would not work. I explained there was no place on the move ingenico 5000 terminal to plug in an ethernet cable. It did not have a base. Shanvi said no problem and walked me through the entire process in a few minutes using cellular. She further stated that there were many other customers like myself who needed that additional assistance. Her skill sets an industry knowledge went far beyond a person, reading notes off a computer screen, which at times can be sensed on the other end of the call. And with your implementation of new technology to greatly eliminate wasted minutes during procedures, such as full card number recovery, etc., Elavon is now more merchant friendly. Bob Thornton State Director HBADE