ElanfinancialservicesReviews of elanfinancialservices.com

This is the worst financial institution I've ever dealt with...my new credit card was compromised within two weeks. I'm in Italy and it's impossible to contact EFS by email...The WORST

Fidelity Investments branded Visa card backed by Elan Financial Services. I purchased a product. It arrived damaged/defective. I gave the company a few weeks to email and call me back to resolve the issue. They responded once and I never heard from them again. I contact the credit card company to dispute the charge. I find it it's Elan FS. Anyway, I give them the info 3x and they never reach out to the vendor. When I call the CC company, a rep says apparently I did not give them detailed information, but they never asked for more information. Even when I did give them more information, they charged my card without any explanation, so this is basically a debit card, not a credit card with consumer protections. That's why my primary cards are American Express, I didn't have these types of problems with Amex.

I’ve been a customer for about 1 year. I called today to ask why I keep get MULTIPLE text alerts for the same item(day after day) I was transferred to “web services” the gal that assisted me was very rude & finally put me on hold & never returned. I called back a second time, she was just as rude and then cut me off. I immediately paid my balance in full & will stop using their card.

This is not a recent experience it is an ongoing corrupt business practice. With exception of a short period after i threatened to sue them if they kept assessing late fees because their on line payments are never available. I genuinely believe they are intentionally blocking customers from making payments to assess higher fees. I WOULD NOT RECOMMEND THIS COMPANY TO beelzebub HIMSELF. hE PROBABLY SET UP THEIR WEBSITE!

My husband, who has a POA for both of his parents, was trying to cancel their credit card. With his mother incapacitated and after his father’s death, he was required to send in not only the POA, but also his own full name and social security number, date of birth, phone number and address — in other words EVERYTHING anyone would need to steal his identity on a silver platter. No wonder there’s so much fraud in credit cards!!! And they won’t block any charges that come in during the time it takes them to process this.

If I could rate lower I would. Your dispute is decided immediately but they string you on forever. I guess their job security. They side with the other party. Leaving you holding the bag. DON'T USE THEIR SERVICES. My bank had no idea who and how they treat people. But they do now. If you go thru your bank to get a card make sure it's not thru Elan. Use someone else.

Contested a charge because of a fraudulent company. I did my best to prove this company does exist. But it does not. Not in Texas anyway. May not even in the United States. I did not want to be defrauded and have my bank account cleaned out. As it is they know way too much about me. They are posing as a real management company. They will not return calls. They have a "operator" that stalls. And you never get a call back. Cannot find a real address anywhere in my city. I will not give my business to any company that sides with scammers.

Apart from their exceptionally high interest rates their customer service was fast, efficient and friendly. I had detected a fraudulent transaction on my credit card, and within 10 minutes, they opened a fraud case (which typically can take weeks) and refunded the transaction (which standard takes 3 business days to process). I manage several credit cards with rewards points and theirs is by far the one of the better programs available (probably a reason why interest rates so high.) I've been with Elan for 15 years now and pay my open balance each month to avoid interest and have never have a problem otherwise.