ElanfinancialservicesReviews of elanfinancialservices.com

I had a legal name change and was trying to inform it and send the documents. They suddenly deactivated my card without any notification or reason. When I called customer service I was informed I need to verify my identity. The department was unable to answer my call for 35 minutes. The whole call was 55 minutes to get an answer to how to process the name change and to get it activated. Very disappointing experience.

The 2 stars is because the 2 support individuals (Al and Susan) were uniformly kind, personable, and did their best to be helpful. So kudos to these individuals. The problem I called in on was getting an online account set up. It requires a security code (not unusual) which in turn requires a cell number associated with a U.S. Carrier. My service is an international service aggregator that only uses Data so does not match and is not supported. Evidently there is SOME capability to send codes through email, which may pop up on their website. In my case it did not. Requesting that their technical staff trigger this manually was met with a flat "No." with no other recourse. So ultimately I'm unable to manage my finances and will likely cancel the card or allow it to simply go dormant. Very bad policy and consistent with their low CSAT here on Trustpilot.

I was looking at my statement and notice that they are charging two different interest rates on my purchases and need to know if that’s lethal because I have other credit cards and I have never seen this before. If it’s not legal I need to know who I can contact because they’re getting double interest. This really got me

Had an issue with a purchase made at Home Depot. Bought top-of-the-line replacement closet doors which were delivered with a cheap, mismatched track and channel instead of the ones that were supposed to come with it. The channel was so cheap it warped during installation. The installer said to call Home Depot and they would make it right. They attempted to charge me $260 extra for the correct materials and a fee to reinstall them. They finally walked back that outrageous stance but proceeded to ghost me after admitting their mistake. Tried to get the $260 value of the materials back (doors were about $900, original install $300) from Fidelity Visa backed by Elan. Filed an online claim under the customary 90-day window with detailed documentation, then talked to two excellent Elan representatives to validate and provide additional details and then mailed in a hard copy again explaining the situation, again with details of the purchase. Elan denied the claim soon after that, stating I would need to return the doors to the point of purchase. Now it's after the return window at Home Depot and it would be extremely impractical to remove and return these in person even if it weren't. Obviously, the evaluator assigned to this case failed to understand this and why I was relying on Elan to go after a huge company that doesn't seem to care about their customers. The person I talked to for an explanation of the decision was curt and not very courteous. Cancelled the card after many years of great service. Will get a new card elsewhere and transfer a substantial investment account from Fidelity to someone else.

Applied payment to the wrong account. The account numbers were not even close. Instead of them fixing their error it is left up to you to do it.

I opened this credit card account in 2009 with a $1,500 limit. I used the card quite often over this span but when I requested a limit increase several years ago it was denied (I have never missed a payment and have a credit score over 800). I also have a Chase card with a $16,000 limit ($0 balance) a Discover card with a $18,000 limit ($0 balance) and a Citi card with a $20,000 limit ($0 balance). I do use these cards every month, but pay them off as well. I understand completely how credit scoring works and the higher the utilization percentage is on a revolving account the more it lowers your score, so I tend to use the cards with the higher limits. I received a letter today that my account had been closed due to it not having any activity within the past 12 months. The issue I have with that is that I had accumulated over 42,000 points that could have been redeemed for merchandise that they also took away from me. I had not used the points already because I was saving them for a higher valued item. There was never any notification letting me know that if I didn't use the card soon it would be closed without my consent. Long story short, this is not a good long term card to obtain. They don't allow you a respectable credit limit (which works against your credit score if you carry a balance) and if you are fortunate enough to be able to pay it off and don't have to use it for 12 months they will close the account without any notification and take away any points you have earned with your years of usage. I did contact them to ask for assistance or explanation and was told I could apply to re-open the card if I wanted but that the points accrued would not be returned to me. No thank you. There are much better companies out there that don't treat their loyal customers that way.