ElanfinancialservicesReviews of elanfinancialservices.com

worst service,

Absolutely Terrible customer service for their Fidelity Visa card holders. I am surprised Fidelity Investments still makes customers use them. I will not use this card when I am traveling. Charges get declined and Elans Customer service is useless at night.

We stopped using this credit card issued through Fidelity many years ago and cut up the credit cards. We are suddenly receiving a statement showing a charge of $70 which we couldn't have made as we don't even own a credit card from them. I disputed the charge on our Fidelity cash management account who reversed the payment to Elan, and now Elan is threatening to report us. We can't log on to Elan to see what this unauthorized charge might be. I called Elan on 11/8, spoke to Janie, told her we cancelled the card years ago, yet received a dunning letter dated 11/14.

I have a credit card with Elan Financial service. Please stay away from this financial company. Their reporting and Dispute both don't protect customers. They wrongfully associated a dispute case with my credit card until I pointed out the error. I reported to them a possible unauthorized charge coming so they issued a new credit card, but the new credit card still let the unauthorized charge occurred, so I had to spend my time again to investigate the case and dispute the transaction.

stay away from this company. I have my credit card with them in auto pay, I trusted them, I just reviewed my statements and the have been charging me over 1000.00 every month. the balance never goes to cero , even when auto pay it's set up to pay everything. they said it was the amount not pad wich it's pending transaction ok. I stopped using it. guess what I have a balance of over 1500 dls pending. they have no explanation of this , they keep saying it's a past due. but I haven't use the card and it's in auto pay. I'm contacting the general attorney

This is an absolute terrible financial institution that have no understanding of customer service and not great for customers that seeking financial advice or service from them. I would highly recommend staying far away from them. They will straight up not help you. Very terrible. Thought was a loyal customer until you if you accidentally miss a simple payment even though never miss payment before all the years previous but the one time you do miss a payment by accident. Oh boy, do they make sure not to help you at all. And one of the most weird way they do things too. If you make a payment on your account that you can’t use your card for 24 to 48 hours even if you are current.

Avoid this bank like the plague. I was hospitalized for 3 weeks and didn't make my min payments. Every other bank understood, this bank closed my card. I called the bank to advise them and their representative told me what to do to keep the card open. They closed it anyway, denied I spoke to anyone, called me a liar and said the person I spoke with was not in the right department. NOT MY PROBLEM. Your employee made a representation to me and you should be honoring it, not saying it's the wrong department

Horrific company that bought out my credit card company. Worst customer service I’ve ever had. Truly ridiculous. Paying off asap.