ElanfinancialservicesReviews of elanfinancialservices.com

My wife had her wallet stolen on a business trip to another state this September .She contacted Elan Financial the same day to report that her wallet had been stolen.The thief went on a shopping spree at very high end department store and managed to charge over $4k in merchandise. She filed a police report and fully cooperated with Elan Financial in the investigation yet thier fraud department has DENIED the claim stating that she "benefited" from the theft. They had the audacity of telling my wife to contact the department store and battle it out with them ! Why would she file a pollice report if her intention was to benefit from the theft? Additionally, why would she risk her over 800 credit score that she's had for serval years for $4k? To further complicate the matter thier customer service fraud department does not want to put thier findings in writing and has refused to provide any information on the investigation. Thier representative has only left a voicemail saying the investigation is closed and we are responsible to pay for the stolen items. Now we have to hire an attorney, STAY AWAY from Elan Financial!!!!!they partner with several banks with issuing Visa cards (Connexus Credit Union in our case). You are guaranteed zero customer service and will be expected to pay for stolen merchandise. She's had this card with $25K credit line for over two years and has always paid the balance ontime .However , the treatment of a loyal customer is abysmal !! Again stay away from Elan Financial and any company associated with them.

Have a credit card with a bank that is under this financial services company. This company relied on a division of trans union that reported my credit score over 200 points lower than my credit is with trans union every where else. Therefore, the bank suddenly cut my credit limit in half. I don’t trust Elan and as soon as I can, I will end my credit relationship with this financial service

You guys are worst than Credit-One. At least you have no expectations with them. I submitted a credit limit increase with you people you denied fine. But your reason for denying were completely inaccurate. My credit score is in the 750 range. You said it was 526. I called transfusion and they verified that you are liars. Then when I called you on it you said that you modified there score based on your on in house formula. Everyone knows the credit bureaus have the ability to destroy people's lives with there overreach and now elan is getting in on the act? I think the consumer protection agencys will be making a visit to you folks real soon. I know I will do everything in my power to make it so!

This card company is terrible! They will lie, then blame you for believing it. Their customer service is next to useless, always passing the buck and never dealing with the issue. 5 calls to them in less than 2 weeks to fix a simple issue of 1 dollar, and get told pay more money to get the 1 dollar issue resolved. Paid them off, warned my friends, family, and fellow bloggers never to use them and closed my account today. Horrible company!!!!

Doesn't load and I can't login. Slow loading and hard time recovering account. App wont open and site won't load.

My interest rate went through the roof after on time payments the last eight months. Customer service sounded like a back lot car dealer person. From 50 a month to 140, wth! Hey Elan folks. You're all crooks!

Their app will literally show your current balance 0 even though a payment is due and that screwed me.They charged me a late fee so I asked if it could be removed and they denied it. Not using this card after I pay it off.

I have had a GLCU Visa for decades. My APR was/is 9.99% (arbitrarily changed to variable). I have NEVER had a late payment. GLCU gave over their credit card service to Elan earlier this year. Now, without notifying me Elan raised my APR to 14.99% and applied it to all my past purchases balance!! My credit score is in the upper 700's and into the 800's often, so that isn't the issue. The issue is that Elan told me that the government "required" them to raise my rate because the prime rate went up, which is false. In fact it's a lie. The raise is policy at Elan, not government required. GLCU never raised my rate for decades even when the prime went up. Elan today agreed to lower the rate back to 9.99% for the next 6 months and said no, I'd have to check back in 6 months to see if I can keep it. I asked if I would be notified before they try to raise it again and I was told to check my statements, which are never sent and only available online. I now don't trust these people. Not when they do things like this and don't notify customers. Signed into law May of 2009, the Credit Card Accountability Responsibility and Disclosure Act (or CARD act), requires the following: "Under the CARD Act, interest rate hikes can only retroactively apply to past purchases if the cardholder has missed two consecutive payments." I have not missed a payment in well over a decade. Elan is doing business illegally, and I will be making a complaint to the FED.