ElanfinancialservicesReviews of elanfinancialservices.com

I assume "A.I." is handling their fraud holds/stops. At least three times in the last two weeks they have put me through the ringer trying to get someone on the line to let me use my Fidelity Visa. The latest agent had a list of secret questions to identify me, and one was "what professional license did I hold?" My answer was "none", and that didn't pass. Then she couldn't for some reason text a code to either one of our cell phones. The second attempt at the charge luckily went through, while the agent was busy engaged in some unexplained activity, the arcane terminology of which eluded me.

I'm very sympathetic coming from the service industry myself. This is some of the worst customer service I think that I have ever encountered. Seeing the previous ratings did not surprise me one bit. I spoke with the person named Patsy and she could not care less about my concern. I was simply trying to move to a different product for my credit card that fits my card usage versus what I had been pre-approved for. Usually if a credit check was run within 30 days there is no need to run another credit check if you want to move the card but they wanted to run a new hard credit check. This was very unnecessary and to make matters worse I have a 20-year history with this institution that I am trying to get a card from. You mean you can't just access my behavior with them for 20 years? They begrudgingly gave me the number for the underwriters but it was an unfortunate experience.

Frustrating Dispute Process — Resolved Only After Weeks of Runaround As a Fidelity Visa Signature cardholder through Elan Financial Services, I had to fight for weeks to get a legitimate fraud dispute handled. Elan initially denied my claim as valid, despite the fact that I was the only person with possession of the card — meaning the charges couldn’t have been card-present. I called claims repeatedly over nearly three weeks, each time told an agent would call back in 2-3 days, and each time getting the same response on my next call. I was told claims has no supervisors. The case only reopened after I reached an actual supervisor and faxed a formal dispute letter citing my rights under Regulation Z (the Fed’s Truth in Lending/Fair Credit Billing Act protections). Only then did Elan admit no investigation had ever been done. Elan got there eventually — but only because I refused to give up. Document everything, and don’t accept “no supervisor available.”

Terrible customer service. Zero grace period. I paid my bill on the date is was due at 7:15 pm, and they still charged me a late fee. Complete scam artists. BEWARE

Unknowingly, cards were issued to several of our non-profit employees, not with our EIN, but the SS# of each employee. Elan will not talk with me, new (4 months) Finance Director, as my SS does not match. each employee has their own line, and we are constantly having credit denied. They often mistake an individual line for the master credit line and shut down every card. I cannot resolve unless employee is with me to access account in their name. Would never use this company and am working to find other to replace. Stay away!

My experience with the BMW Elan Financial Services has been incredibly frustrating. I have had multiple transactions where Elan tells me the purchase was approved, while the retailer tells me the transaction was declined. Even more frustrating, the amount is then removed from my available credit despite the retailer never receiving payment. Elan also repeatedly flags completely normal online purchases as potential fraud and locks me out of my account or restricts my card. These are not unusual or suspicious purchases. When this happens, resolving the issue is an ordeal. I have spent hours on the phone, been transferred multiple times, and had to repeatedly explain the same situation just to reach someone who can unlock the account and restore access to my card. A credit card should make purchasing easier—not leave the customer wondering whether a transaction was approved, declined, or tying up available credit for a purchase that never went through. For a company that manages credit cards on behalf of major brands, the technology, fraud controls, communication, and customer service experience have been extremely disappointing. I would not choose another credit card serviced by Elan Financial Services based on my experience EVER AGAIN!

This is easily one of the most abysmal credit cards on the market. My APR was set at a staggering 28.24%, and no matter how substantial my payments were toward the principal, the interest charges felt completely predatory. I became so desperate to escape this debt trap that I actually withdrew funds from my 401(k) just to settle the balance. I would never, under any circumstances, recommend this institution to anyone I value. Their practices are utterly unhinged, and they couldn't care less if you're drowning in financial hardship.

Called customer service to ask about a credit card fidelity app showing blank info as it went error to get to know if any error from my end or their end. The first representative had no idea what I was talking about and transferred me to another agent. The second rep told me the website and app was under maintenance and I should wait for an hour to be able to use the app or website. Surprised me that not all representatives be able to answer uncomplicated query letting me to verify my personal info twice just to give me the answer of yes the company was working on updating app and website. The representatives must get better training. They are polite but they also should have better financial acknowledge or related standard technical issues to be able to help customers.