ElanfinancialservicesReviews of elanfinancialservices.com

How can you have customers waiting for over 30 minutes to talk to a representative in 2025. Outrageous

IF YOU GET A CREDIT CARD AND YOU HAVE TO MAKE A CHECK TO ELAN, THEY MAY CUT YOUR CREDIT LIMIT AT ANY TIME. EVEN IF THEY SAID YOU WERE ALLOWED X AMOUNT OF CREDIT. TOTAL SCAMMERS. AVOID DOING BUSINESS WITH THESE SCAMMERS. AGAIN IF YOU HAVE A CREDIT CARD, AND HAVE TO PAY ELAN, CANCEL THE CARD AND GO WITH SOMEONE TRUSTWORTY.....

I have filed a dispute with ELAN concerning the $23,000 I paid to a company, which misrepresented the facts after I made the payment. ELAN's refusal to honor my request for reimbursement is unacceptable, and as a result, I am compelled to pursue legal action against them to recover my funds.

I have had a really bad experience with their customer service honoring the offer they sent me via email. I was told to apply for the card and upon receipt the offer would be active. after multiple calls with Kathy, Tiffany and other supervisors i was told the offer request was approved, but not in my account yet??? This is really unbelievable. They sent me the offer. I was also told that there was no one else i could speak with and I would just have to wait. Tiffany was rude and kept muting me an coming back to ask if i was finished talking, i have the recording. I have been invested with Fidelity for 20 years. I have enjoyed every moment until now and i expect someone to get back to me so we can discuss this. My next call will be to the State of Fla. This is really getting sketchy and i don't like the way they are treating me. I am retired and I don't deserve this at all. PS i did this and did not accept the other BT offers, so I have now paid over 150 dollars in interest i would not have had to pay if things had gone as your rep told me the day I applied. Super disappointed right now.

I spoke with U.S. Bank (Elan Financial Services), regarding a fraudulent $98 charge on my Fidelity rewards credit card that is serviced through U.S. bank. I sent in documents but accidentally left out key details above that would have approved my dispute, so my claim was not approved. And to add insult to injury, the merchant lied and said I received a service, I never received a service because I cancelled the appointment for my safety and health concerns above that they did not respond to. As I saw the temporary $98 credit removed from my account on 8/6/25, I quickly appealed the claim. During the appeal process, someone at U.S Banks Elan Financial Services was supposed to call me with 24 hours of the, but no one called me today 8/7/25. So I called U.S Banks Elan Financial Services at 3:08 PM today (8/7) and representative told me the case manager called me twice, but I have no missed calls and I was unable to have the discussion to successfully appeal my case. I have the same number for 14 years, and I my phone accepts all calls even spam calls. So U.S Banks's Elan Financial Services is unethical about lying about calling me, I do not feel protected as a consumer as I was never given a change to go through the appeal process and add more details on my claim for my dispute case CASE ID: D250708002621. I do not feel protected as a consumer, U.S. Banks Elan Financial Services, and has not protected my rights against the fraudulent $98 charge and they have not protected my rights as a consumer, they claim to have a 100% no-liability fraud policy in place, but they have allowed me to be scammed and have not rightfully returned my money to me. I have supporting documentation attached.

I have to call them at least twice a week over legit charges they declined. After the decline one, THEY lock the card. Calling them is a marathon- get a drink and a big snack. I've been on hold now for 37 minutes. No human in sight. I called last week about the same darn issue and I said I wanted to cancel the card. The rep said I couldn't ! She said the systems were not connected to the bank. ?? Excuse me? She said in order to cancel the card, I had to call back at some unspecified time in the future. Having to call them IS the reason I am canceling the card- if they ever get on the line. Rookie, B team, rude, inept, and they hung up on me again, after telling me that they do not HAVE a fraud alert on the card and don't know why it was locked. So again, I couldn't do their survey. There are a lot of good quality cards out there with pleasant reps and logical systems. Oh, I still could not cancel my card with the rep on the phone. I give up.

I made an error while making an online bill payment and added an extra zero to the payment amount. Elan reversed the payment twice, argued with me about it, and then acknowledged the error. It's now been over a week, and I'm still carrying a $40k+ balance, making my card unusable, even though I was assured the issue would be fixed four days ago. Automated payments are bouncing; I cannot use the card while on vacation, and the list goes on. There is absolutely zero customer service from Elan. I am just waiting for the balance to return to normal so I can cancel this account and be done with them.

Really disappointed with Elan charging me 41.00 late fee even though I made two large payments within the same month. I will be requesting account to be closed. I am recovering from a fall and paying late is not a habit.