EKONReviews of ekontravel.com

UPDATE: After posting my original review, Ekon's Customer Service Manager personally contacted me and resolved the issue. The store credit was cancelled, my purchase was refunded to my original payment method, and the company also refunded my original shipping charge. While the return process was initially frustrating and required considerable follow-up, I greatly appreciate the way management responded once they became aware of the situation. They listened to my concerns, apologized, and took the necessary steps to make things right. I have updated my rating to reflect their response and resolution. INITIAL REVIEW: I was very disappointed with the return process. The item did not fit, so I followed the company’s return instructions, paid the return shipping, and returned it promptly. The return process took quite a while, and although my return was eventually approved, I was issued store credit rather than a refund to my original credit card. I did not want store credit and have requested that my payment be refunded to my card. Based on my experience with the return process, I cannot recommend this company.

What a crap company and horrible products. I ordered 4 pairs of motorcycle pants in different sizes and exchanged the original 2. NONE of them fit. You can order 2 of the same size and they’ll be widely different. You follow the return process and they give you store credit instead of the refund that they advertised when you bought the pair. When you ask customer service, they say they changed the policy and wont honor the policy you bought it under. There is no sense of customer satisfaction. It’s not an american “good old story” company. It’s a Chinese company. Buyers beware of crap products and even crappier customer service. I opened a claim with my credit card company. Let them deal with these crooks

I ordered a pair of riding pants in my correct size. They arrived thin and cheaply made, with fabric that didn't feel protective at all, and they were far too large. Also, a quick check under my faucet revealed that they were not waterproof, despite their advertising. Their advertising also emphasizes that they stand behind their products, so I decided to return them. The process was onerous: I had to email to start a return, and was told I had to explain why I wanted to return them. I sent a second email explaining. I was sent a link to a return portal that required my order number. It didn't work. When I wrote back, I was told to put a "#" before the number, which the portal never mentioned. The portal required me to upload at least two photos of the brand-new pants, even though their advertising says you can return items after wearing them as much as you like. I was charged $17 for the return label. Three weeks later I received an email congratulating me on completing the return and giving me a code for "store credit." I never asked for store credit. I wanted a refund, which is what their advertising led me to expect. When I wrote back, I was told they only offer store credit. After all that, I'm out the cost of the pants and the $17 return shipping, and the credit is for a company I won't buy from again. One more thing: the company's marketing features a founder named "John," presented as a rugged motorcyclist who designed the clothing from his riding experience. I couldn't find any evidence that he exists, and the photos look AI-generated to me. If a founder's story is part of why you're buying, I'd verify it first.

I ordered according to their size chart only to find their sizes are generous. No problem, they advertise free returns, I called them to exchange for the right size and was told to ship them to China for around $70 at my expense or I could keep them and they'd give me an$80 credit towards another pair. By the time I got around to wanting to take the credit I was told to ship them to Georgia (again at my expense) and they'd send me a new pair. Misleading return policies ruined this company for me. Too bad, I love the pants but I'll never order again.

Shipped on time, and while I was not aware it was coming from China, it arrived in a timely manner and seems to be of great quality. Have not ridden with it on yet so that remains to be seen.

Way over paid for direct from Chia cheap goods. Size was no where near right and my return took over 6 weeks.

I have a pair of camo armored pants from these folks. The price with the sale made them an excellent value . They took a bit to arrive but communication was consistent. These are by far my favorite riding pants. Firstly the camo give them a n attitude and go with much of my other gear . I pair with my black leather and brown faux suade. The armor is in good shape she am grateful for a little extra piece of mind. The fabric is a tough polyester. It is breathable. I wear them a lot during the summer. In the colder moments I use a base layer . Perfecto! Love all the pockets and the quality of the build. The zippers are good quality. So over all a great VALUE when you compare price to features. My other pants are jeans and chino cotton cargos and they often feel heavy. These are a good way to go.

I ordered a pair after watching your adds. I told my brother in-law about them so he ordered a pair and he loves them as well as I do. We are both 5 foot 9 inches and they fit both of us well.After I had gotten mine my wife wanted a pair after seeing how they fit. She ordered a XL pair and they are long enough as she is 5ft 11 inches but when she rides the knee pads don’t hit right on her knees they rise up so she only ends up with like a inch of coverage. This is a very good product we all highly recommend it to anyone looking for top notch protection for their riding.