EIOPlease contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at [email protected]. We typically respond to all emails within 24-48 hours.
EIO (eio.com) has 697 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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697 approved reviews, newest moderated first
Linda S.
I ordered Isopropyl Alcohol from Eio as they were they only company advertising that they could deliver. Obviously due to heavy demand, it took a little while, but still received my order sooner than others. Definitely recommend this company.
Mark M.
Good selection, good prices, prompt service (unless there are COVID-caused delays, not EIO’s fault). What else can you ask for?!
jingdong W.
Order date 5/12, receive date 6/24.
diane T.
A bit late thank you coronavirus.. all in all great product
Karen S.
They are nothing but scammers. Shows items in stock aren't available. Then when you request shipping information they tell everything is backordered. Even worse they charge a fee to refund your money for items that were never being sent. Do not purchase from them!!!
MR
If you came across this company during the COVID19 pandemic and got charged 10% of your money without getting the masks, please contact the Attorney General, it only takes 10 minutes of your time. If you are a victim of this please browse the four words below and pick the first result to be redirected to the Attorney General online complaint form: consumer complaint business California I have never canceled my order, patiently waiting for the masks to be delivered. Today I have received an email from EIO: THEY ARE CANCELING THE ORDER and THEY ARE STILL CHARGING ME WITH THE 10% NON REFUNDABLE FEES. Now, I cannot answer to the misleading answer they posted below but there is a development: I have complained with the Attorney General about the fact that EIO CANCELED my order and they charged the 10%fees in any case and you know what did smart EIO guys do?! Well, they sent to the AG my email where I never -NEVER- canceled my order that they arbitrarily canceled on their own after charging me with the 10% fees! Now, dear EIO guys, you presumably tricked people during a pandemic; if I were you I would just hide my face in the corner of shame! For whoever may be interested I can make public the entire documentation. Shame on you EIO!
Suzie A.
0 stars would be better. What a scam. A bunch of thieves and con artists. Take my money for an order 4 months ago when you did not have the item available. Charge my card a week later. Here I sit 4 months later with no money and no item. When I have called and emailed I am told no refund or no cancellations. And you are Not sure when the item will be received because you do not have it!!! . What a rip off. You have not heard the last of me!
Marlene
Were it possible I would give them 0 stars, I placed an order for face masks on March 3rd. On April 14 I contacted them and was basically told they didn't know when they would be shipped. I requested a refund and did not receive one, They had no business selling product they didn't have. That's called scamming and should be investigated.