EGO Power+ is the next generation of cordless outdoor power tools. Patented battery technology delivers gas power and performance plus longer run times.
EGO (egopowerplus.com) has 744 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Manufacturing · Lake Zurich, Illinois
Excellent
Manufacturing · Elgin, Illinois
Excellent
Manufacturing · Chicago, Illinois
Excellent
Manufacturing · Glendale Heights, Illinois
Excellent
744 approved reviews, newest moderated first
Patrick W.
I've tried repeatedly to speak with an EGO representative about my LM2100SP mower. The self-propelled feature has stopped working. I've remained on the line, I've requested callbacks. No success. Based upon the product failure, and poor customer service, I would not recommend the brand to my friends and family.
Beno'sFishing
ego customer service is lacking badly. had a leaking chainsaw which needed to be fixed but the person locally who fixes it is out of the country so they want me to drive an hour away to get it repaired somewhere else. asked what else they can do... they ignored my messages then send a rude message saying just take it there and show the claim number. not impressed, the product should not be leaking in the first place and if im taking it that far i should be just getting a refund or at least something to compensate for it. fuel and time wasted and a crappy product.
Sandy
I purchased an EGO HT2411 Hedge trimmer at Lowes 2 days ago. The box states by word and by picture, that it contains a 2.5 Ah battery with the Advanced Battery Management and a "fuel gauge". (Fuel gauges are on the Third Gen battery that we want). The box actually contained a Second Gen battery, without a "fuel gauge". (we DON'T want a 2nd Gen; we have experience with them) I was very annoyed and stayed on the phone until they answered but ended up with no help. Their response was that I can take it back to Lowes, or buy another battery from Lowes. EGO customer service is unable to do anything because EGO does not sell EGO products! (??) This is a bait and switch labeling issue that I fell for, something bad is happening with this company currently. They were not concerned about the incorrect box labeling at all!
Amable
Even though they accepted the registration of a brand new product, if you did not buy from one of their authorized dealers, which are only the large companies like Home Depot, Lowes, Ace, they would not honor the warranty. So, make sure you don’t buy from someone else. If an item is brand new and it has a valid serial number and the registration has been accepted, the warranty must be accepted.
Byron C.
I HAD A PROBLEM WITH THE BATTERY ON MY LAWNMOWER.I CALLED EGO POWER AND MY PROBLEM WAS SORTED .I RECIEVED A REPLACEMENT THE FOLLOWING DAY.
Sikandar Z.
But help me with car change
Joseph G.
I have experienced poor customer service before (i.e. Comcast), but EGO takes lousy customer service to a new level. I purchased a new EGO ST1520S string trimmer about two years ago. After two years of very light use (maybe a dozen uses in two years), the auto string loader stopped working. Three customer service 30+ minute calls later I have still not spoken to EGO customer service. I even left my phone number for a followup call. No call received from EGO. Needless to say I will never buy from this company again. Don't waste your money.
Anton G.
A problem with the battery of my new electrical a lawn mower, so I did send an email. One week later, still no answer so I repeated my email. Two weeks still no answer, so I wrote for the third time. And now, three weeks later, still no answer. The product may be good, but without a proper customer support, it becomes useless.