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Evergreen Credit Union Reviews | Read Customer Reviews of egcu.org

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Money & Insurance
Banking & Money
Evergreen Credit Union

Evergreen Credit UnionReviews of egcu.org

4.9389 reviews
Banking & Money
225 Riverside St., Portland, Maine

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Evergreen Credit Union4.9

Reviews389 About Contact

Overall score

4.9 out of 5

Excellent

Average of 389 reviews

Distribution

5★95%
4★2%
3★1%
2★1%
1★2%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(207) 221-5000
egcu.org
225 Riverside St.Portland, ME 04103

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About Evergreen Credit Union

Evergreen CU is one of the largest credit unions in Maine, with over $667 million in assets and serving over 33,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.Join EvergreenAbout UsContact Us

Evergreen Credit Union (egcu.org) has 389 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: egcu.org
Website: egcu.org
Category: Banking & Money
Location: Portland, Maine
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Evergreen Credit Union reviews

389 approved reviews, newest moderated first

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Jeremy
Feb 14, 2023
5 star customer service
I have never felt like a number, always a person. I appreciate how genuine and honest Jennel Berry from the Windham branch has treated me with all my banking needs! Thank you for all you do!
Response from Evergreen Credit UnionFeb 16, 2023
Good Morning Jeremy, Thank you for taking the time out of your day to send a review for Jennel. This is very much appreciated and I will be certain to pass this on to her. We work hard to offer the best service. Never hesitate to offer your feedback at any time. We are very much open to that. Again thank you have a great day. Paul L Evergreen Credit Union Member Experience Center
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Kim M.
Feb 10, 2023
Kacie Cannell is absolutely AMAZING!!
Kacie Cannell is absolutely AMAZING!! She was able to get us everything we needed so our son could purchase his first vehicle. My wife and I LOVE being members of this credit union. They know me by name when I go in and go above and beyond
Response from Evergreen Credit UnionFeb 13, 2023
Dear Kim, Thank you for taking the time to write this great review for Kacie. I will certainly pass this on to her. If there is anything else, Kacie or anyone of us can do never hesitate to reach out to us. All the best, Paul L Evergreen Credit Union
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Adam V.
Feb 8, 2023
Great staff that worked hard to get my…
Great staff that worked hard to get my loan approved!
Response from Evergreen Credit UnionFeb 13, 2023
Dear Adam, Thank you for your review. We very much appreciate this. If there is anything else we can do please let us know. Regards, Paul L Evergreen Credit Union
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Rudd, L.
Feb 7, 2023
Kudos to Kacie Cannell
Kacie Cannell was so incredibly helpful! I appreciated the effort to make sure I understood and was comfortable with every aspect of the loan application process. She patiently took my calls and answered my emails in a timely manner and was courteous and knowledgeable. Kudos to her! And, well done Evergreen for employing a class act.
Response from Evergreen Credit UnionFeb 13, 2023
Dear Leslie, Thank you for taking the time to prepare and post this review. I am happy that Kacie was able to help you to your satisfaction. I have passed this on to her manager. If there is anything else we can do, please let us know. Regards, Paul L Evergreen Credit Union
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customer
Feb 4, 2023
Amazing customer service
Cassie was awesome. The original solution to my problem was to come into the banking location. Cassie noted that this would be an issue as I currently live in Arizona. She came to a solution that solved my problem while still allowing Evergreen to maintain their protocols. Such great customer service!
Response from Evergreen Credit UnionFeb 6, 2023
Good Day Nora, Thank you for taking the time for this review. We are glad Cassie was able to assist. Please reach out again if we can be of assistance. Regards, Paul L Evergreen Credit Union Member Services
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Anthony D.
Feb 3, 2023
Chelsey Cargen was great every step of…
Chelsey Cargen was great every step of the way. I had a couple issues using my computer at home but she took care of it every time. She made it really easy for me. She knows her job and I feel I can trust her with all my finances.
Response from Evergreen Credit UnionFeb 6, 2023
Hello Anthony Thank you for leaving a 5-Star review for Chelsey. This is most appreciative. I will certainly send this her way. We always strive to do the best we can. If there is anything else we can do, never hesitate to reach out. Rgards, Paul L Evergreen Credit Union Member Services
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RFM
Feb 2, 2023
A took a whole team and several days to…
A took a whole team and several days to get to the bottom of the "PIN" issue but they never gave up and it has been resolved through mere tenacious dedication. Chapeau!
Response from Evergreen Credit UnionFeb 6, 2023
Good Morning, Thank you for leaving a great review. We are happy the the team was able to get to the bottom of the PIN issue for phone authentication. Have a great day! Evergreen Credit Union Member Services
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customer
Feb 1, 2023
Very helpful!
Very helpful!
Response from Evergreen Credit UnionFeb 2, 2023
Thank you for your review! This is much appreciated. Regards, Evergreen Credit Union
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