Estes Forwarding WorldwideReviews of efwnow.com

If I could give this place less than a one star I would. I am severely physically disabled and they were supposed to be delivering me a bed. They failed to deliver not once, but on multiple occasions, leaving me to sleep on the floor because they decided to deliver outside of the agreed-upon timeframe and then blamed me for not being there. When the discussed timeframe is 3 pm and later, and they show up at 8 AM day of without my confirmation to do so that is not my fault that is on the company. It has been an extended amount of time past the original date, it was supposed to be delivered and I still have not received my order and I have not heard back from the company after my last message to them over a week ago.

They encountered mechanical difficulties on the day of delivery, called to discuss and continued to work to make their delivery date. Upon arrival they offloaded and unpacked the shipment. The team was polite, professional, and very helpful despite a long day for them.

So I was very nervous about this company delivering my new dining table from Target, but I was pleasantly surprised once delivered. When I ordered my dining table from Target, I saw that they were using a 3rd party company (EFW) to deliver my table. I looked them up immediately and was nervous about all the 1 star reviews. I will say their customer service is NOT great. My table came in a week before the delivery date and was waiting at 1 of their warehouses to be delivered. I called EFW's customer service and they couldn't find my tracking number at first. Then they put me on hold for 20 minutes. I hung up because I couldn't wait another second. Their customer service is pretty much incompetent. So I called Target instead and they told me that my table would be delivered with the delivery date given. So my table was basically sitting at their warehouse. I signed up for text message updates, and to my surprise, I received a text saying that my table would be delivered a few days early and EFW provided a specific date and time. To my surprise, my table was delivered during that date and time given. The two nice men who delivered my table were nice enough to put my boxed table in my home so I wouldn't have to drag it in. Having my table delivered early was good enough for me. If you are looking for great customer service reps, this company is not it. But the delivery men I dealt with were pleasant and went above to bring my table in my home. And to me that's what matters. :)

This company is a joke. Target utilized them to pick up a mattress return. I had to wait a week for a pick up appointment. On the scheduled date, a Friday, I followed up about 4pm to see if there was an issue. Their reps claimed they were still coming, despite the dispatcher not answering calls. I followed up with Target, and they told Target there was no one coming as there were truck issues. Pick up was rescheduled for Monday, Labor Day. Their reps assured Target they would be working on Labor Day. I chatted with EFW twice on Monday and was assured they were coming. At 4pm, I again followed up with Target. EFW told Target they weren’t working on Labor Day, but would pick up on Tuesday. At that point I opted to haul the mattress to Target myself.

The absolute worst shipping company. Absolutley no accountability.

It must be nice to be a company where you don’t have to meet commitments or care about your customers and STILL get the business of major retailers. This company kept changing delivery dates. Then on the date it committed to deliver the shipment, it changed the delivery window without notice. THEN, the delivery drivers never showed up. I called the company and the person said he would check with the dispatcher and put me on hold. When he returned he said the dispatcher “was not responding.” But he promised to call me back when he found out what happened. I never got a call back. What an absolute POS company! The CEO should be fired but he’s making his millions with no repercussions on how poorly the company is run. So many words I could use to describe the company and its management.

Just terrible with delivery and kept getting more delays.

Ordered some equipment from horizon and this has been the worst customer service from the transportation company for delivery. Cannot get straight answers from anyone from the customer to the transportation company. Transportation company will definitely tell you what you want to hear. My package shows it has been sitting at the terminal in dfw for 9 days now. The supervisor at the transportation company has now said they are looking for it and to please give 2 more days. Every time we call that is what we are being told to please give 2 more days while they find it.