Jules
Read the numerous negative reviews…
Read the numerous negative reviews before purchasing. I wish I did! Terrible company, terrible app. Refusing to refund an auto-renew charge, even though they have admitted in other review responses they need to work on their transparency with regards the auto-renew. Edit to add. Do not be fooled by their responses to all of the negative reviews. They seem concerned when in fact they are not. Claiming to be working on their transparency, but refusing to help those that have been effected by the lack of. Currently refusing to refund money taken without consent and disputing chargeback claims (yet to be settled either way). I'd urge others in the same position to contact their bank for support.
Response from EffectoJul 22, 2024
Dear Jules, Thank you for sharing your experience with us. We're sorry to hear about your negative experience with the Effecto app and the auto-renew charge. We understand your frustration and are actively working on improving our transparency regarding subscription renewals. To resolve your issue promptly, could you please send us an email at [email protected] with your account email and, if possible, your order number? This information will help us investigate the charge and ensure your subscription is properly managed. We appreciate your patience and understanding as we work to address these concerns and improve our service. Sincerely, Effecto Team