Matthew M.
Worst decision you can ever!
Worst decision you can ever make using this company. I made an order screwed up and paid directly as opposed to afterpay. Immediately requested to cancel it once I received notice they address that went through on their sight didn't come in as valid. I wrote them on a Saturday and was unable to get a response until Wednesday. I was told to cancel would require a 10% payment and they couldn't refund back to my card. When. I told them I wasn't paying anymore money they said they had already canceled the order. So now your saying you can't pay me back my money and you can't send me the order. And im lucky if I get a written email once a day. This isn't a business it's a scam please stay away!
Response from EFE GlassesOct 10, 2025
We’re truly sorry for the frustration and confusion this caused. Our service process is still not as smooth as it should be, and we clearly let you down here. Your feedback is valuable, and we’re working hard to make our system and communication faster and clearer.Please feel free to reach out to us at :[email protected].