eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Johnny
great service
Response from eFaxMar 9, 2023
Thank you, Johnny, for providing us with a 5-star rating, We appreciate you for sharing your experience today working with Chris. Should you require any assistance, please message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Shelley C.
Customer service was great! Professional and courteous.
Response from eFaxMar 3, 2023
Thank you Shelley for giving us a 5-star rating, We appreciate you for sharing your experience here with us. Should you require any assistance, please message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Ella R.
I always recieve help quickly via email. They are always kind and professional as well. Eveldina, Nicoleta, Simon e and Marijana. :-)
Response from eFaxMar 3, 2023
Thank you Ella for taking the time to share your experience here. We are very pleased to hear that our email support reps were able to resolve the issue quickly. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Shannon S.
The customer service was really good, however I thought I signed up for a free trial and instead 4 days later they billed me. I did speak to customer service who agreed to cancel my account and send a refund request to finance for my full amount, so that's great as I just needed to send some documents I can't email once or twice but I would never send 500 faxes per month.
Response from eFaxMar 2, 2023
Thank you Shannon. Your feedback is always appreciated. We will strive in future to achieve the 5th star. If you have any questions or concerns, please message us at [email protected]. Don't count your days. Make your days count! eFax Support Team
A. R.
Mandip was awesome. The gentleman I spoke with before in sales wasn't very helpful nor did he listen to what I had to say. he just transferred me over. Mandip listen to what I had to say as well as providing me with a solution. Appreciated her very much. Thank you.
Response from eFaxMar 2, 2023
Hello A. Ramos. Thank you for taking the time to leave a positive review. Your comments will be passed along to Mandip. If you have any questions or concerns, please feel free to message us at [email protected]. Don't count your days. make your days count! eFax Support Team
Krista J.
Russ was very helpful and patient. He assisted me in making my plan work better for my business and one that is more cost effective. He also answered my questions with kindness and understanding. It was a positive experience.
Response from eFaxFeb 28, 2023
Thank you so much for your wonderful feedback Krista and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Russ. Should you require further assistance, please message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Paige
Glazia was very helpful and efficient in helping me reactivate my efax account. I really appreciated all of her help. It was through the chat box feature which is very convenient.
Response from eFaxFeb 28, 2023
Hello Paige, thank you so much for your excellent feedback for Glaiza. We are very happy to hear you find our support features convenient and we are very thankful for your time in sharing your experience. Should you require further assistance or have other questions or concerns, please do not hesitate to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Betty P.
He was so patient with me. I am 75 and just didn’t know how to fix it. And I actually think he is a saint for your company. He is not only knowledgeable about your product, he communicates extremely well.
Response from eFaxFeb 23, 2023
Thank you so much for your wonderful feedback, Betty. We are very happy to hear that Russ had provided you with excellent assistance! We are thankful for your time in sharing your experience and should you require further assistance, please do not hesitate to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
