Tim K.
I encountered a billing issue and…
I encountered a billing issue and utilized eFax's online chat function to contact them about it. My initial contact was with a salesperson who referred me via chat to a customer support person named Joke to whom, in order to avoid mis-gendering, I'll continue refer by name. Joke was very helpful, timely, and responsive in resolving my issue. We transitioned the contact to e-mail to facilitate my sending them a copy of the check I had used to pay my account and Joke contacted the eFax finance department who located my payment in their system within an hour. Issue resolved. Well done to all.
Response from eFaxAug 6, 2020
Hello Tim, Thanks so much for the incredible review in regards to your recent online chat experience with Joke. We are so pleased that she was on hand to assist you in resolving your billing issue yesterday. We truly appreciate you taking the time to share your feedback and we will be sure to share your kind words of praise with her. Please let us know if you have any further questions or you can message our Social Team at [email protected] any time. Many Thanks. Stay safe and healthy, eFax Support Team