eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
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Most recent review: October 2026.
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I cannot comment on the service itself because I didn't actually use eFax in the end, but I can comment on my experience trying to canceling. In short, it was difficult until I found this support email, and then a lovely support specialist helped me cancel very quickly and easily!
Don't bother calling, especially if you're in the UK. Just email their social support with your fax number and they will sort you out.
Response from eFaxFeb 18, 2021
Hello Mr. Clint Harper,
Thanks so much for your honest feedback and the stellar review 5-star review in regards to the support provided by Fiona from our Social Team. We are so pleased that she was able to assist you with your request. We are sorry that you did not have an opportunity to use the service but should your needs change, please let us know or feel free to reach out to our team anytime at [email protected] and they will be delighted to set you back up.
Many Thanks. Stay safe and healthy,
eFax Support Team
DR
Donald Raymond J.
I have been a loyal customer for short…
I have been a loyal customer for short of 20 years. Initially, I was able to add my 212 fax number (now, of course, they own it and I have to surrender it if I cancel or put the number on hold) and thereafter eFax kind of had me hostage, as my clients, here in the US and overseas knew that number. There never was a convenient time to cancel, where I could not be sure a client might forget and there would be an issue. I always had landline fax machines at my offices and my home studies. eFax was, at that time, cutting edge convenience to always have a copy available wherever I was on my laptop (and later cell phone). However, it is far from cutting edge now and eFax has done precious little to do anything I can not so for free with pdf and other applications. BUT, I did not want to risk that number after all the years. So, as wFax became more obsolete, they raised there prices. If you actually culled over your AmEx statement you would notice, as I did several years ago. I called, found out is was steadily going up regularly over the years. When I called I was basically told “that’s life”. But, when I would go to cancel I would be sent to an actual agent who would massage my shoulders and tell me that since I was such a loyal and valued customer, boy did that have a deal for me. The rest of the month free and then down to $9.95/no ...ok, why not? Of course, they would fairly quickly hike it back up again. I would either not pay attention to the statement it did not have time and let it go. Every few months I would get spam about roof repair, auto warranties and the like. So, the one good thing that came from this latest Chinese gift is that my travels were shelved and most business placed on hold. I even had enough time to look at my statements. Every month for years...$150/yr... last 10/$1,500 and so on. So, today... we would love to keep our loyal and valued customer, how about the rest of the month free and back down to $9.95/mo? Me- not right now can you put my number on hold for a bit, eFax - no we can not; me- can I port my number of 17 years just with them, no; them, if you cancel..my loyal and valued customer you will loose that number it is now our property. But, we do have a way to get rid of the spam (why do I even have to ask?)
Technology has moved on, time has moved on, the only thing that has not moved on is eFax...except for regular price hikes, now I have moved on.
Bye eFax.
Response from eFaxFeb 18, 2021
Hello Donald,
We value your feedback and would like to address any concerns you have. Kindly email the Social Team at [email protected] so they may further assist you and resolve this matter for you promptly.
Many Thanks,
eFax Support Team
BA
baris
I requested to cancel my account
I requested to cancel my account. They replied in a couple of hours and made the cancelation.
Thank you Eve D for quick response.
Response from eFaxFeb 17, 2021
Hello Baris,
We truly appreciate you taking a moment to send such a wonderful review in regards to your customer experience with Eve and we are so pleased you found the cancellation process so quick. should you have any additional questions or require us at a later date, please let us know or message our Social Team directly at [email protected] as we are always here to help.
Many Thanks. Stay safe and healthy,
eFax Support Team
JE
jess
account issue
Joke was the name of my chat assistant and they helped me resolve my issue within minutes.
Response from eFaxFeb 17, 2021
Hello Jess,
Thanks so much for the fantastic review and top-notch rating! We are delighted that Joke was so helpful in assisting you today and was able to resolve your issue within minutes. We will be sure to pass along your appreciation to her. Please let us know if you require any further assistance as we are always here to help. You can also reach out to our Social Team directly at [email protected] and they will be happy to help.
Many Thanks. Stay safe and healthy,
eFax Support Team
LT
Linda T.
He did good.
The tech really did know his job.
Response from eFaxFeb 17, 2021
Hello Linda,
Thank you so much for taking the time to post such a great review in regards to the Support provided by Joke. We are so pleased that she did such a great job in assisting you. Please let us know if you have any additional questions or require further support as we are always here to help. Feel free to message our Social Team anytime as well at [email protected].
Many Thanks. Stay safe and healthy,
eFax Support Team
LT
Lindy T.
Very professional and helpful
Very professional and helpful. It was truly a pleasure speaking with this representative
Response from eFaxFeb 16, 2021
Hello Lindy,
What a truly fantastic review and we are absolutely delighted to receive your feedback in regards to the positive experience you had as a result of your interaction with Mandip today. We will be sure to share your kind words of appreciation with her. Should you have any additional questions or require further support, please let us know or feel free to reach out to our Social Team anytime at [email protected].
Many Thanks. Stay safe and healthy,
eFax Support Team
EH
Emma H.
Great customer service
I goofed upon signing up-- wrote a typo in my email address. The person assisting me in the Chat function, Joke I, was very helpful and polite. I was able to get back into my account promptly.
Response from eFaxFeb 12, 2021
Hello Emma,
Absolutely wonderful to read your review and we are so pleased that Joke was on hand to update your email address to ensure you could utilize the service correctly. Please let us know if you have any additional questions or require further support as we are always here to help. You can reach out to our Social Team anytime as well at [email protected].
Many Thanks. Stay safe and healthy,
eFax Support Team
MV
Mucio V.
The agent was very knowledgeable
The agent was very knowledgeable, patient and professional !
Response from eFaxFeb 12, 2021
Hello Mucio,
Thanks so much for the fantastic feedback and top-notch review as we greatly appreciate it. We are delighted to know that the representative you were in contact with provided you such wonderful support. Please let us know if you require any further assistance as we are always here to help. You can also reach out to our Social Team at [email protected] anytime.
Many Thanks. Stay safe and healthy,
eFax Support Team
