eFaxReviews of efax.com

Mohd was a great customer service representative. I enjoyed the call, I got my questions answered, and he even signed me up for a new service called JSign which I am very happy about! Excellent experience. Thank you!

Glenn was knowledgeable, extremely patient and helpful through out entire conversation. He resolved my issues with professionalism and was a pleasure to work with.

I had an issue at SmartFax.com and I spoke to and gnetleman named "Joke" ... and he was no joke. He took care of me quickly and answered every question and I had lots of questions. What a great experience. I hoe I get him next time I chat online with a problem.

Very helpful app, actually. Even offered me a more affordable plan when I was about to cancel as my income recently decreased significantly. Customer service responded promptly and answered my question clearly and concisely. It costs me 25 cents a page to have something printed out at Staples and only 10 cents/page if I send over 10 pages a month with this fax program. Had some crucial docs to send and no fax. So glad I found e-fax!

Was very helpful and fast and efficient. Made updating the account easy and without any hassle. Well done.

Lyra was very helpful! Good program and saves a lot of time scanning and transferring of PDF files.

I have been a subscriber with eFax for the past 3 years, ever since they bought out the service I was using. I was told after year 2 that in order to keep the secure fax line I had, I had to upgrade to a more expensive plan. I opted not to. I then asked the CSR to cancel my plan. 6 months later I realized I was still receiving messages about faxes. I called their phone system... got hung up on. Used their online chat... it froze. This all started in July 2021. It is now November, and they've finally cancelled me... only after charging me for another year, and refusing to refund it. Took 3 CSReps today alone. Oh... and try to print out an invoice? Can't. They'll email it to you... I'm still waiting. With all the options out there these days, find another. Update for 11/11/2021 Within 24 hours of the initial posting, I was contacted by eFax Customer Service, who apologized for my experience and offered to make things right. The CSR requested my annual fee be refunded, and ensured that the account was closed properly, and I received the requested emailed invoice. After consideration, I added the additional stars (my initial review was a 1 star). To be fair, the service itself was easy to use, and for general fax needs was fine. Unfortunately, if you need secure fax (HIPAA etc.) you have to pay the upgraded fees, etc. and accessing the documents can be a tad tedious - especially given the amount of spam faxes I received. Sad that it took a bad review to correct things, but at least they did.

I was having a lot of trouble setting up my account. Your Rep absolutely helped through the process and tested so at the end of the call I knew exactly what I was doing. Great employee!