Edward JonesReviews of edwardjones.com

Terrible experience — everything was stuck until Av-ex Bri-dges sorted all

Would give negative stars if I could! I had an account with Edward Jones since i was a teen. I’m now 48. When I received my most recent statement I saw the account value said $0. When I looked at the activity it said it was transferred to escreatment. I called for an explanation they said a letter had been sent out saying that I needed to take some kind of action to consider the account active. Since there was no “activity” on the account it was liquidated and sent to the state. I called the state to ask them to send it back to Edward jones but they said Edward Jones would have to submit a holder refund request to the state to get the funds back. I informed Edward Jones and requested they do so, but they refused. Edward Jones obviously does not want to keep their long time loyal clients. The only thing they do is send a letter and hope something happens. I get they have to follow state law but If I was one of their advisors and I had a $35k account about to go bye bye I would knocking on my clients door at midnight to make sure they knew. I guess I’m not worth keeping so when I finally get my money from the state that is now sitting there earning nothing, I will be happy to take it somewhere else. The account was set to reinvest dividends. As far as I’m concerned that is ACTIVITY!!

Trusted Edward Jones and advisor Shane Jacksteit with most of my savings (including retirement). A deeply troubling experience others should know about. My husband and I have had numerous issues with Edward Jones but here are some major ones. In late 2024, I was recommended to roll over a substantial retirement balance from my employer 401(k) into Edward Jones IRAs. No alternatives were discussed. No comparative analysis of fees, tax consequences, or legal protections was provided. The rollover form was presented for a quick signature after the rollover recommendation had already been made and the decision had been influenced by Mr. Jacksteit's framing. The rollover was advisor-initiated but the form was phrased as client-initiated, and does not reflect our phone conversation. The same form contains a printed acknowledgement that the advisor has a financial incentive to recommend rollovers because they generate compensation for Edward Jones and the advisor. This conflict was never disclosed before the recommendation was made. Significant stock positions were sold citing diversification, but proceeds sat uninvested for over a year with no reinvestment plan. Commissions were not disclosed. When we sought to transfer accounts elsewhere, we were told everything required liquidation, with no distinction between transferable and non-transferable assets, causing unnecessary tax consequences. Edward Jones denied all wrongdoing. The dispute was escalated to the Managing Partner, Chief Compliance Officer, and General Counsel. No response was received from any of them. Our accounts were also closed during active dispute without any prior notice. We have been locked out of our client portal for months and cannot access our own statements, tax documents, or transaction records. Our repeated requests for these documents and restoration of portal access have been ignored. Call recordings that would show what was actually discussed have not been produced despite repeated requests. Edward Jones paid a $50 million SEC penalty in August 2024 specifically for failing to preserve electronic communications. That pattern continues. In December 2022, FINRA fined Edward Jones $1.1 million for purging phone records, misrepresenting to FINRA that records were unavailable, and failing to alert FINRA once it learned of its own failures. Edward Jones has also faced the following verified regulatory actions: a $17 million NASAA multi-state settlement in January 2025 for moving clients into fee-based advisory accounts without adequate supervision (the same pattern of conduct my husband and I experienced); a December 2024 FINRA action requiring $4.4 million in restitution for mutual fund overcharges; and a June 2025 NASAA settlement in which Edward Jones was found to have charged more than $11 million in excessive commissions on over 780,000 small-dollar trades, the largest share among five firms sanctioned. As of today, Edward Jones has on record 173 regulatory actions and 150 arbitrations. These are not isolated incidents. Edward Jones has continued to face sanctions despite prior penalties, suggesting these practices are systemic rather than accidental. Complaints have been filed with multiple regulatory bodies. Our experience with Edward Jones has been evasive, dismissive, and feels very predatory toward clients who are unaware of their rights. Approach this firm with extreme caution.

I invested $200K with this company through Dan Flanders. He told me there were no fees. He did not deposit $200K into my account. When I quickly checked my account there was a lot less than $200K in it. I consider fees costs to my account. Mr Flanders knows this. Yet he wants to play symantics about what the word fees mean. Why did he not invest the full $200K?

Don't do business with them can't come up with taxes paid to IRS after pay out

I’ve moved to the Edward Jones office in Penticton several years ago. For me it was the best financial decision I could have made. Justin has made my retirement years a breeze. Although I had some training in this field, he was able to invest my money so that I never have to worry. In my first visit he showed me best case & worst case scenarios that would allow me to live my best life. I would not hesitate to encourage others to meet with Justin & find out it it’s a fit for them.

In my Ed Jones IRA I wanted to sell a fidelity mutual fund and purchase a fidelity ETF. My local guy was in training so I was forwarded to home office. entered the trade and was informed that it would be $1000. I wanted to make the trade and went ahead with the trade. an hour later I changed my mind and tried to stop the trade. My fault. I didn't understand the fee structure. I've moved both mine and my wife's IRA to Fidelity. If I made the same trade there it would have been free. beware of Ed Jones. they are heavily fee based. they will put you in products that pay them the highest commissions. I'm completely self directed now and have been doing much better. They are only sales men. they do not sell cars but trust them the same.

My husband's parents were foolish enough to leave sticky fingered EJ as trustees of their sons 4m inheritance. They have run him to death with form-filling requiring 27k paid cash in funeral expenses to be reimbursed. Misinformed him the duration of time we've had the misfortune to have them. Underpaid him for' contingency' unexplained. Last but not least when he asked for provision to buy a new home, first thing his father wanted for him he was told the trust would have to consider if it were 'in his best interest.' We're 70. Treated like a child trying to put it's hand in the cookie jar. Appalling people. Avoid at all costs. Fees, plenty, fiduciarys l doubt it.