Ecwid by LightspeedReviews of ecwid.com

Response from Ecwid by LightspeedJul 22, 2025

Hello! This is Irma, Ecwid by Lightspeed team. Thank you for your detailed feedback. We are truly sorry about the issues you've faced with our platform. We understand how much time this has taken away from your small business. This is definitely not the experience we want for our users, and we take your concerns very seriously. I've carefully reviewed your past interactions with our support team, and I want to provide an update on how we've addressed or are currently addressing them. For the issue with Facebook, our team asked for additional details to report to our developers. We haven't yet received that information, but if you're able to provide it, we're ready to escalate this for a fix. As for the problem with the product card widget on Wordpress, it is assigned to a developer and should be fixed soon. Regarding the broken links issue, we investigated it and provided an explanation of the cause, along with an instruction on how to fix it. And for the security risks of our plugin, we have implemented a fix in version 7.0.1, and it has been confirmed by the Fasthosts team. Regarding our pricing, we understand that price increase can be concerning. We increased our prices to grow our platform and continue adding more value and functionality to merchants using our platform. We did not make this decision lightly and without much consideration. We are committed to providing a reliable and efficient platform for all our users, and we are genuinely sorry that we have fallen short in your experience. If one day you decide to give Ecwid a second chance – we will be happy to see you again.

Response from Ecwid by LightspeedMay 26, 2025

Hi! This is Roman, Ecwid by Lightspeed team. We're truly sorry this feature is missing — we understand how important auth & capture is for managing transaction fees. Your feedback is noted and shared with our product team.

Response from Ecwid by LightspeedMay 21, 2025

Hello, thank you for your feedback. We’re truly sorry for the frustration you’ve experienced with managing your account. Your Ecwid store is registered and billed through our partner, Wix. It's important to note that accounts created directly on ecwid.com are managed by us, while those from partners like Wix are managed by the partner platform. While Wix-registered accounts don't have a self-service "Close my account" button, we can delete it for you internally. First, please ensure you've canceled your subscription by following this guide: [https://support.ecwid.com/hc/en-us/articles/207808335-Ecwid-plans-and-features-for-Wix#-canceling-paid-subscription]. Once your cancellation is confirmed and you're ready to proceed, send a confirmation email to [email protected], and we'll close your store. Also, feel free to start a chat with our support team if you have any questions.

Response from Ecwid by LightspeedMay 2, 2025

Hello Vincent! Thank you for your feedback. I understand that you are concerned about the prices for our paid plans. Ensuring merchant success is our top priority. Adjusting the price allows us to maintain our commitment to providing merchants with industry-leading support and to further develop our technology, ensuring their businesses continue to grow and operate smoothly. You can always check what new features we have released in our Help Center in the What's New section (https://support.ecwid.com/hc/en-us/articles/18247837438492-Ecwid-updates-2025). Additionally, I suppose you are referring to the possibility of adding videos to the products in your store. You can do that by following these instructions (https://support.ecwid.com/hc/en-us/articles/8624505103132-Product-videos#--adding-video-to-a-product-gallery). Also, feel free to reach out to us via email or start a chat with our support team if you have any questions.

Response from Ecwid by LightspeedMay 2, 2025

Hi Tom! I really appreciate your feedback for the current capability of Ecwid for selling event tickets. You are correct, the current file download for a digital product like tickets is only for one at time. Ecwid is an e-commerce platform and not really design for selling and managing event tickets. I am sorry about this. I want to assure you that our team is aware of this limitation, and you've already been added to the project ticket for updates. Yet, at this time, we don’t have an estimated timeline for when this functionality will be available. I know that’s not ideal, and I truly regret not having a more concrete update to share. Feel free to reach out to us via email or start a chat with our support team if you have any questions.