Esben K.
Fast and Esy Set-up, Many features, but SEO and Support is reallynot great.
Ecwid is fairly easy and fast to set-up. When corona hit us, we managed to lauch a webshop in a week. There are many great features and in our case we have not had any needs to pay any extra monthly fees for third party apps. The Business package cover more or less our needs. The fact that they live up to EU regulations is also a plus, as we dont have to think about update ourselves if soething change in the legislations. BUT! The SEO is far from perfect. Escpeially if you have more than one language in your store. I pointed this out right from the beginning and they have still not solved these issues, and their attitude has not been well on this matter. Which for me is quite strange, as I believe the SEO most be the most important thing. There is a difference if you store is on the main street or in a back alley. They have only in the last month added a sitemap and and ALT Text option, and it is still to early to say if they have made it correct. There are still huge problems with duplicate pages and canonical links, allthough I have lost count on how many times they have told me "It is solved now" and then shortly after "sorry, you are right, it is not working". Support is fairly easy to get in contact with, but the problem with their support is when you have longer standing issues. They keep changing supporters, and every time a new shows up you will have to give them a sum up of what the issues are. And they very often give wrongfull information which you then ouu to them whereafter they say "sorry it will not happen again".....but you just know it will. Its like the supporters lack an understanding that this is a buisness for us, or at least it should be, if the shop could be found on Google. Once once supporter even asked me to contact Google myself and ask why there were problems with canonical links.....but hey sorry, I am quite sure that Ecwid are the ones who needs to get around Google, instead of Google trying to get around Ecwid. Ecwid simply have to make a shop that works smoothly with Google, the other way around will just never happend. Its impossible to get in contact with any managers, or people who actually have the power to do anything about the issues. You are always stuck with supporters who can not take any decisions themselves. Once I tried to make them call me and I ended up with a student sitting in his parents home with the cap the other way around, who just said "Sorry, I can not tell you that", or "Sorry, I dont have this information". It just confirmed to me that they did not take my business very serious. I have seriously been thinking on changing to another platform, but naive as I have been, I have been trusting their "It will be fixed soon" and now I have been in it so long that it will be a lot of time wasted. Ecwid is easy and you dont have to be an expert in IT or E-Commerce to get started which is great and I would give them 5 stars for that, but SEO I would give one star and Support 2 stars, so thats how I ended on the 3 stars.
Response from Ecwid by LightspeedFeb 22, 2024
Hi! This is Rendelle from Ecwid by Lightspeed Customer Care team. Thank you for such a detailed review and feedback about Ecwid! We understand the importance of SEO for your business, and please know that we are actively working on enhancing our SEO features to ensure they meet the needs of our users. Your concerns regarding multiple languages and SEO issues have been duly noted, and we are committed to addressing them to provide a smoother experience for you and all our clients. If you're interested in exploring options for enhancing your website's SEO, we recommend referring to the following article: https://support.ecwid.com/hc/en-us/articles/207100509-Improving-SEO-for-Ecwid-site-and-store Regarding your experience with our support team, sorry for any frustration or inconvenience caused. We strive to provide consistent and reliable support to our users, and we keep detailed records of all interactions to minimize the need for you to repeat information. We appreciate your patience as we work to improve our support services. Once again, thank you for bringing these issues to our attention. Feel free to reach out to us by sending your questions and concerns to the following email address: [email protected].