Ecwid by LightspeedReviews of ecwid.com

We have been using ECWID for 5 years, it was a great SaaS until they got purchased by Lightspeed then it went south. We confirm what other past clients report on Truspilot. What we now see: - We faced many problems in 2025 with ECWID when the UPS API changed, the connector was not updated before many months. We use UPS to ship our products and it was super stressful. Very poor support from ECWID. - In April 2026 ECWID is totally incompatible with the new B2B e-invoice system mandatory across EU for VAT reporting from September 2026, and they are simply not aware, not ready, no plan, no communication. That alone makes ECWID useless in Europe. - The contract termination FAQ on the ECWID web site states you can stop at any time but forgets to mention the termination terms. Read their "Closing-your-Ecwid-account" article on their web page. - The ECWID FAQ states that you can terminate at any time but also that termination is instant when you click on the button, and there is no refund for unused time. - You have to read the terms of service page to realize you have to terminate with a 90 days notice. Read the policy, the link is in the ECWID web site footer. So to summarize that (totally illegal) policy: - If you don't terminate 90 days before the end of the current subscription you are automatically re-subscribed for 1 more year, non refundable. - When you terminate 90 days before the end of the current subscription that termination is instant and you then lose 90 days of subscription (this is illegal in the US, EU, UK and any civilized country in the world). - When that abrupt termination happens you lose all your data, all your history, your client invoices and you cannot even get back your data (and this is totally illegal in EU) although you still have 90 days of paid subscription. After a lot of effort and persuasion (they were trying to trick us into canceling just before the end of the subscription, knowing we would have to pay one more year) we were finally able to get ECWID to remove our paypal link from our subscription ahead of time. They never commented on our request for them to fix those illegal terms, that seems to indicate ECWID/Lightspeed does not care and it becomes a scam. Someone needs to report them, the stiff fines in EU and Quebec for such business practices should really discourage Lightspeed continue them. So stay away if you are in EU, no e-invoice support, and beware of the termination scam. And by the way, you will read in the usage policy a paragraph stating they charge a fee if you don't use their charging service: "If Customer falls within (i), (ii) and (iii) of Section 5.3 above and processes transactions through a payment processing service other than Lightspeed Payments, Customer will be charged a monthly Fee for each month in which Customer processes transactions through such service" This policy is totally illegal in EU. Read the policy, the link is in the ECWID web site footer. Stay away, farewell ECWID, you were great and that's the past.

Ecwid have hiked up their prices by £5 GBP/mo for 3 years running, for little to no practical benefit to the end user. To further add insult to injury, the latest price increase for the "Venture" package is now either £35 GBP, €35 EUR or $35 USD. Let's convert that using exchange rates as of 2nd Feb 2026: £35 GBP = $47.85 USD €35 EUR = $41.38 $35 USD = $35 USD Unacceptable and exploitative.

I used this for two months, trying all I could to make it suit my website, however there are clear limitations with its customizability (e.g., colours, sizes, layouts, fonts, etc.), and even more of a problem with its speed. The product page takes over 4 seconds to load (doesn't sound like a lot, but when your business is to sell things, people quickly distrust a service which they sit around waiting for). To note, I ensured this was on Ecwids' side and not my server. This could be acceptable if you're willing to live with those, however the way they portray theirself makes me not believe in them whatsoever; It took 10+ clicks from pressing "Cancel plan subscription" to *actually* cancelling my subscription. At which point, you have mandatory questions to answer as to why you're cancelling. Worse though, they immediately cancel any service you have with no regard to you paying for the whole month. They also charged me 3 days prior to when they were supposed to based on my subscription - Maybe that's just how they work but it was concerning for me. The *only* reason I'm not giving 1 star is that it "functions", assuming you can afford the expense, don't care about speed or customizability, and trust their work ethic.

It was free, now it's not. Ok, so they need to make money. I want to buy a single month to see how that goes, so I sign up. No option to pause or cancel in their web interface. Google shows nothing. No mention in site search for "cancel". There are some references to a special pause plan attached to business accounts but that's more money than the simple plan I'm on. The only way is to suddenly delete my account forever. Seems like they've rushed through some new pricing models without considering the impact on the end-user. Will be leaving the platform at the end of the first month.

If your planning to utilize Dreamhost hosting service , be aware that the ECWID Lightspeed E-commerce plugin they link to utilize to build your site appears to have compatibility problems . On my Dreamhost website, the Store was setup my Dreamhost using the ECWID plugin and it worked for a short period and then the ECWID dashboard would not work within the Dreamhost WordPress wp-admin interface and now I have to separately access my Store product settings directly through my ECWID account. I turned this issue over to Dreamhost to resolve and nothing they did fixed the problem and they told me to talk to ECWID Lightspeed support and I did. I gave ECWID Lightspeed administrator level access to my site for 3 weeks at their request with no solutions provided by them other than Dreamhost needs to resolve. So as a customer for both Dreamhost and ECWID Lightspeed, the issue remains unresolved and both sides are treating this issue like a "Hot Potato" will neither party accepting responsibility to resolve it. So customer BEWARE there appears to be compatibility problems here. ECWID support stated that Dreamhost support which built the site left a developer ID in my Store configuration in addition to the correct registered Store ID for my site . Neither party is sure where this is what is causing my ECWID dashboard access problem, it's a figure pointing issue between each party which tells me their are most likely inherent compatibility issues, not saying this will happen to you if you use ECWID Lightspeed E-commerce plugin within Dreamhost but I don't think I am alone here. I still rated Dreamhost very high in a separate Trustpilot review because I believe this is ECWID Lightspeed issue and they don't want to attend to it. Dreamhost continues to use their plugin and I think all potential customers should be aware so you raise the issue upfront to them if you choose to go down the path I chose. Hope you find this valuable!

Limited functionality to manage inventory and products. Have used for several years, bugs and limitations remain despite "we have it in the backlog", they have nothing going on it is slop.

After making the switch to Ecwid I lost all of my readers and customers. None of them felt that they could trust Ecwid. Ecwid was not at all helpful. In the end I had to close my business of seven years. Now, with a few months left on this subscription, I find out that all of the useful features have been hid behind a second upgrade. And that upgrade costs a fortune. With the ‘sell on Google’ option, the help pages lead nowhere (misdirected) and the information available is five years old. Keep your money and find an option that both you and your customers can trust. Ecwid is not it.

Summary: The true test of quality of any e-commerce platform is how they work with you when a competitor tries cheap tricks to take you down. Ecwid failed us immediately at all levels. Do not use them if you have a successful e-commerce, they may cause serious financial damage to your business through their incompetence and untrained staff. 2 stars because the e-commerce platform works, but minus 3 because they are truly incompetent/ inexperienced on how to treat their successful ecommerce customers when facing illegitimate threats from competitors that inevitably happen when you have a successful platform. Had an e-commerce on their platform running smoothly for 6 months with ecwid, quickly grew to an average of $50k sales / month. Then one morning they suddenly shut down our platform, without any notification or information. Had to reach out to find out what was going on, nobody seemed to know until after several hours someone said they had received a claim of copyright infringement, would not know from whom and never shared it with us (which by the way turned out to be some automated email with no legal basis - the sender tried doing it again to us directly after rebuilding our website website on woocommerce). It wasn't even a DMCA take down notice, which then hosting platforms legally have to comply with, no matter if right or wrong. Yet ecwid never shared or notified us properly of any of that, never shared with us the details nor did they give us the benefit of doubt. They just immediately shut our business platform down - causing us severe financial damage. The way this was handled by them was completely amateurish, the customer support staff were very confused and no higher level person ever reached out. Currently discussing with our lawyer on taking legal action against ecwid for the damages caused, or to just move on from the headache and financial damage and focus on our growth.