Ecwid by LightspeedReviews of ecwid.com

I saw someone (paid) on YouTube that this is all Free. Ok. I made an account, started to add products, you can add Only 5 products. So it's not Free!!! Let's be serious, who wants an online store with 5 products?

I have been using Ecwid for a year now im on a mid tier and use it with my preium wix site. Its easy, I know nothing about selling online but this was easy for me to set up and is completely user friendly. I had some teething troubles and the customer service was second to none. I sell I send invoices I track stock and fulfill orders with no issues, it brilliant and more than enough for my needs. 4 stars purely because I dont use to full potential so cant comment on everything, but I love what I use of it. Its made my life so much easier and is exteremly reasonably priced.

Le service client est réactif, mais je le déconseille pour des petites boutiques de vêtements. Vous découvrirez très rapidement que pour pouvoir mettre les tailles de vos articles, il faut choisir l'option Business à 39€/mois, ce qui est exagérément cher pour une boutique avec moins de 100 types de produits

Elements of their platform don't work and they estimate a bug fix of at least a month to fix. Really poor communication. Meant to have 24/7 live chat but totally misleading as there is no live chat available half the time and it just sends an email instead. I'm losing sales and customers because of the ineptitude of Ecwid. It seems user friendly enough at first but there are too many bug issues for me that affect sales and they aren't resolved in a timely way. Also does not integrate with Royal Mail Click and Drop. They could be so much better as the platform really does seem quite useable but things constantly keep going wrong. Would not renew my subscription. Just such a pain as I spent so long setting my shop up.

i use ecwid for 3 days not good so i ask for refund until now no one contacted me

Ecwid supports unethical apps I reported an app to ecwid for fraud and they called me "emotional'. Ecwid is my website provider. They have an app marketplace similar to Amazon where they vet and provide apps that you can add to your site for functionality/workflow etc. I needed an app that blocked certain IPS, emails, phone numbers and countries. Ecwid approved Dsign Softech Block Orders, an India based company. I downloaded the app and it was very simple to use. Orders that are associated with fraud or abuse I would enter the relevant details to block them from purchasing or visiting my site. In Dec I noticed the orders were not being blocked. I emailed the app for 3 weeks and he refused to respond. I forgot about the matter, to be honest, it was my busiest month and I just dropped the ball. In August I went to renew the app. The app was displaying cost in Indian Rupees. It was not converting to USD. So I had to go online convert and figure out what it was. It was 2400INR which at the time of conversion was just under $29USD. I clicked "pay" and Paypal popped up with $40. I canceled and went back to check out to see if I missed fees or something. Nope. So I did it again, and it said $40. I surmised it was a Paypal issue, (Ive had issues with GBR and EUR before) so I hit OK and it still processed $40. I reached out to the app and they said it was because of Ecwid's fault. Then changed their mind and said its' because Paypal costs too much. I explained they still had to include that in the cost. They ignored me Then, on Sept 14, the app LOST ALL MY DATA--over 2 years worth. It was gone. Every IP, every email, every phone number, two years worth of investigations. Gone. The way the app works is you input directly from site. There is no way to export the data or back up on your end. That is what the app is paid to do. The app owner said their AWS Amazon server failed. I looked up amazon heath status and that was a lie. He said they didn't back it up and it was gone. I asked him how a data management co could possibly not be backing up as required by law. He called me ignorant, incompetent, a rotten apple, mentally ill and told me he'd rather just refund me than explain himself to me and that he'd be processing my refund. He then disabled my access to the app so I could not even determine if I could retrieve or restore my data. So I left him a 1 star review So he responded in retaliation said he'd be keeping my money and then continued to harass me. I told him I'd be reporting him for his price fraud as well and he then went into his site, modified his page and responded with an updated web page and "USD has always been there" Little did he know I'd already recorded his entire site including the checkout so I caught him modifying his web page to conceal the fraud. I called him out, and he finally admitted it. Then he continued to call me names over and over. I asked SIX TIMES for him to stop contacting me. Ecwid was copied THIS ENTIRE TIME. So then I had to file a paypal dispute. I included the screenshot where he said he disabled my access and was going to refund me. He responded providing falsified screenshots showing I was an "ACTIVE USER" The app was completely removed from my site, so this was a lie. Ecwid emailed me and said they were so sorry he was so mean to me, but could I please cancel my dispute because it was affecting this app's workflow and Ecwid needs the apps for their Indian market. WHAT??? I told them I was disappointed they would place more value on their own profit from someone violating all these laws and committing fraud -- than protecting their customers. So I called Paypal to appeal and recorded the conversation. I confirmed THREE TIMES this man sent false records in to try to keep my money. They refunded my money after 7 days of fighting. I followed up with Ecwid, again, who had been on every single email witnessing everything and asked them to call me to discuss the app. They refused. I found the app was overbilling as well--they renewed my account the day I paid instead of waiting until my expiration, thus stealing the 25 days I had previously paid for. I informed them I had additional serious information and needed contact and they refused. For 3 weeks I asked for legal or someone to contact me. They finally did... They responded and said they felt I was just emotional and they wouldn't be taking action. The app falsely advertised the price of the app The app failed to provide a service it was paid to provide The app failed to back up data The app falsified documents The app tried to illegally keep my funds and provide false statements during a legal dispute The app was overbilling The app owner called me names, harassed me via email, had literal temper tantrums via email But I was emotional... Maybe if my name was Mike, they wouldn't have called me emotional, maybe they would have just called me...

Jeg vil gerne give 5 stjerner til sidste supporter der har lavet en udførlig mail til mig. Han har hjulpet på en meget detaljeret måde. Så nu er det lykkes mig at få det til at fungere. Tak for hjælpen. Ecwid hjælper altid hurtigt. Jeg har blot været frustreret over, man ikke kunne tale med nogen. Tak for hjælpen.

I was nearly finished setting up my store, which was a time consuming concept, and then it deleted everything and all that time o spent all day trying to set the store up. I am very angry and I want to delete my store which has now got nothing on there. It is also very difficult to do this. Can someone please advise me how to do this? I will be starting my store with big cartel. Thanks for nothing.