Gracie G.
Don't shop with Ecosmetics
Placed an order for a couple of Christmas gifts. They sent a FedEx tracking number a few days ago. The package has been delayed five days and now won't be delivered because they transferred the package to USPS and it's lost. I asked ecosmetics to reship the order since the post office says it is lost or they couldn't find the address which is on a main street. Spoke with an unhelpful customer service employee who said she would call me back. She didn't. Very unprofessional. Please don't order any gifts from this company. Oh and the young lady can't issue a refund. Unbelievable... I will file a dispute this with the bank Monday morning. Happy Holidays. From FeDex. No scheduled delivery date available at this time.
Response from eCosmetics.comDec 18, 2022
We sincerely apologize for any frustrations you have experienced with our company thus far. With standard shipping, we estimate arrival 2-8 business days after ordering. We would be more than happy to further assist you with any shipping issues your order may be experiencing and provide any further shipment information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please, contact us directly if you have any questions or concerns so we may better your experience, as we greatly value your business.