Robert W.
You Shipped me the wrong product
You Shipped me the wrong product. I ordered Ultra Color Care Shampoo/with Avec Wild Orchid and you shipped me Healthy Scalp Healthy Hair Shampoo.
Response from eCosmetics.comJan 22, 2023
We sincerely apologize for any confusion or inconvenience. According to your order details, it appears the product you received matches our listing for the product you purchased. However, our 100% Satisfaction Guarantee means just that. If for any reason you are not completely satisfied with any product you purchase from us, you can return it within sixty days for a full refund. A customer care representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.


