eCosmetics.comReviews of ecosmetics.com

Ordering is a breeze. Great discount and shipped quickly

Fast response and good product selection

Amazing and responsive customer experience!

I love the fact that I can make a order at home and have shipped

Order was exceptionally well packaged. Order was great however I ordered the wrong fragrances.

Great product. Fast shipping and good price. Thank you!

I am a first time customer and my experience was absolutely horrendous. I placed an order for two facial creams that I needed for my face before I left for vacation The box arrived. In time it was open and damaged. One of the products was damaged and I sent them a picture of not only the product, but the box as well after speaking with them on the phone and asking me to do that, the other item was missing out of the box. Don’t know if it was in transit or the box opened but anyway I spoke with them more than one time I received a horrible email that tells me that they have cameras all over and they’re shipping and they’re going to find out if it was shipped to me it was an extremely nasty email that I posted all over social media for everyone to see 13,000 views and people were really mad at this company I am a first time customer and this is how I’m treated. It was disgusting. I needed both of those serum’s which I actually went out today before I leave tomorrow for vacation and purchase both of them which I have a receipt to prove and I know I don’t need one to prove it to anybody. Well I contacted my credit card company I sent them a copy of the email. I also sent them a copy of the pictures that I sent to them with the broken item and let them know when item wasn’t there thank God for my credit card company they should have a charge back and credited me right away. Of course I had enough proof. This is absolutely horrible company. I’ll never deal with again and the fact I would have been a very good customer. I do purchase a lot and now they just lost me. This is a follow up of the answer that they just sent to this review that I wrote no one has reached out to me at all. I reached out to them to file the complaint I let them know immediately the box was open, was the first thing I said, along with the fact that I was missing one item, and the other one was damaged I guess is this is the way for them to say face of the company, but again, nothing has been resolved the only resolution I have is that I filed the chargeback and my own credit card company could not believe the email they sent me the conversation we had and how poorly they handle their customer service and their customers so again this is just a follow up

This company had what I needed and at a great price. It was shipped to me in a very timely manner.