eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 21, 2023

Thank you for your feedback. We are very sorry to hear that your order arrived damaged. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 21, 2023

We would like to apologize for any inconvenience or frustration you have experienced. Unfortunately, this order has surpassed our return timeframe of 60 days and we are unable to assist you with returning any products from this order. After 60 days, we cannot verify the cause of any product damages, defects, or issues, which is why our return policy is in place. However, we would suggest contacting the manufacturer directly for any inquiries regarding the product or you may try the troubleshooting resources provided on the manufacturer's website. One of our customer care representatives have reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 20, 2023

We are very sorry to hear that the product you ordered was not to your satisfaction. Each item sold by eCosmetics is brand new and genuine. We do not sell expired products and receive our products directly from the manufacturer or authorized sellers of the manufacturer. The manufacturer states that the discoloration you are seeing can be common, as the L-ascorbic acid can discolor with time, which is disclosed on the packaging of the product. However, oxidation is minimal, and the formulation has been proven to still be effective. As SkinCeuticals is manufactured in both France and the United States, the packaging for products may vary. Rest assured, they are still the same product you expect. We proudly offer 100% satisfaction guaranteed for all of our customers and have issued a full refund. A representative has been in contact with you regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 20, 2023

We sincerely apologize for any frustrations you've experienced. There are exclusions on certain products and brands for our promotions. The item you purchased was part of this exclusion. This would be indicated in your cart before checkout. We would love to resolve this for you and have reached out to you via email so that we may better assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.