eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMay 21, 2023

We are very sorry to hear that you did not receive your order. According to your tracking information, it appears the postal carrier attempted delivery on May 20th. Due to the lack of a secure delivery location, they left a delivery notice so that you could arrange redelivery of the package or pick up the item at your local post office. A customer care representative has reached out to you via email to assist you further. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly if you have any questions or concerns, so we can quickly assist you.

Response from eCosmetics.comMay 18, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Is there anything we could have improved upon that would have made this a 5 star experience? If you ever need assistance, our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.