eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 17, 2023

Thank you for your feedback! I would like to sincerely apologize for any inconvenience. It appears the item you ordered is a refill and would not include a sponge. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 14, 2023

Thank you for bringing this to our attention! We sincerely apologize for any inconvenience you have experienced. Once an order ships, the tracking information will automatically be sent to the email address on file. However, this email may have gone to your spam or promotional folder by mistake. Great news! Your package has shipped and is expected to arrive on Friday, June 16th. A customer care representative has reached out to you to provide you with this tracking information. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 14, 2023

Thank you for reaching out to us. We are very sorry to hear that you were not satisfied with the customer service you received regarding your order and that the package did not arrive by your daughter's birthday. Our website states under "Shipping and Delivery" and our FAQ that with standard shipping, we estimate arrival 2-8 business days after ordering. According to your tracking details, your order was marked as delivered on the 8th business day since your order was placed. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.