Navy2014
Great Customer Service.
Excellent customer service. They rectified the issue and helped me with my lost package. Will continue to do business with them ! 5 Star customer service.
Response from eCosmetics.comSep 20, 2023
We sincerely apologize for any frustration or confusion you may have experienced with your recent order. According to the tracking information, your package was successfully delivered to the address you confirmed was correct and a picture of the delivery was also provided. A representative has been in contact with you regarding your order and an investigation has been launched to further assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.


