eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comSep 23, 2023

Thank you for your feedback! We are happy that we were able to assist you as we always strive for excellent customer service. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 22, 2023

We are very sorry to hear about your experience. We work diligently to ensure that all images reflect a product in our inventory in its most recent packaging. We would love the opportunity to look into this further and resolve this issue for you. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.