eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 10, 2024

Thank you for your feedback. We are very sorry to hear that your order arrived damaged and want to assure you that every product we sell is brand new, authentic, and guaranteed. We only source brand-new products made by the original manufacturer from our suppliers or the manufacturers themselves. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comApr 9, 2024

Thank you for the feedback and the 3 stars! We sincerely apologize for any dissatisfaction you experienced. We are constantly striving to improve and provide the best possible service and products for our customers. Rest assured that we only source brand-new products made by the original manufacturer from our suppliers or the manufacturers themselves. We have already ensured that your return was processed and your refund was issued, as we offer a 100% satisfaction guarantee. A Customer Care Representative has reached out to you once more for further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.