Brandi S.
Their mistake, but a delayed refund
I placed an order for an item that cost $210. I received the order, and it wasn't what I ordered. I reached out to them and they said it was a listing error and sent me a return label. They never even had the item they sold me. I promptly mailed the incorrect item back. It has been received by them. They have had my money for over a week, and they're telling me it will take up to two weeks to get my money back for a mistake they made. So they expect me to be ok letting them have my $210, for nearly a month when this is entirely their fault. Nope! Credit card dispute filed. Do not deal with this company. They are unethical and scammy. The only reason I got a refund promptly is because of the actions I took to report them.
Response from eCosmetics.comApr 23, 2024
We deeply apologize for the inconvenience you faced with your recent order. While our return process typically takes up to two weeks, we recognize your situation and have already expedited a solution for you. A Customer Care representative has reached out to you directly. We truly regret any inconvenience caused. Should you require additional assistance, our Customer Care Team is available via email, chat, or phone from Monday to Friday, 8 a.m. to 11 p.m. EST, and Saturday to Sunday, 9 a.m. to 9 p.m. EST.