eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comApr 29, 2024

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 6th business day since your order was placed, and according to your tracking information, your order is expected to be delivered today, April 29, 2024. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comApr 28, 2024

Thank you for the 4 stars! We're thrilled to hear that you love the discounts you receive in our emails and that you had a positive shopping experience with us. Providing excellent service is always our top priority, and we're delighted that we could meet your expectations. We appreciate your suggestion regarding including receipts inside parcels. We'll definitely take that into consideration as we continuously strive to improve our service and make the shopping experience even better for our valued customers like you. Please let us know if there is anything else we can do to improve to make it a 5-star experience, as we greatly value your business. Please feel free to email us or call us. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.