eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 23, 2024

We sincerely apologize for any frustrations you have experienced with our company thus far. Our standard shipping time frame, provided in the Shipping & Delivery section of our website, is an estimated 2-8 business days. Tomorrow, Monday, June 24th, would have marked the 6th business day since you placed your order. However, as you requested, the order is now canceled. Please rest assured that eCosmetics is a legitimate company that has been in business for several years. We are based in Pompano Beach, Florida, and have multiple facilities throughout the United States. We have been in contact with you about your order. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 22, 2024

Thank you for sharing your feedback with us. We're glad to hear that our customer service team was able to assist you in placing your order, albeit with some initial difficulty. We apologize for any inconvenience caused by the ordering process and the unavailability of phone ordering. Your experience is important to us, and we appreciate your interest in shopping with us. A representative will reach out to you shortly regarding this issue as well. Please let us know if there is anything else we can do to improve to make it a 5-star experience, as we greatly value your business. Please feel free to email us or call us. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJun 22, 2024

Thank you for your feedback. Our standard shipping aims to deliver products within 2-8 business days. Each product sold at eCosmetics is guaranteed to be 100% brand new, authentic, and sourced directly from the original manufacturers or our trusted suppliers. We maintain stringent quality control measures to ensure the authenticity and freshness of every item. We offer a 100% satisfaction guarantee, allowing you to return for a full refund or store credit if you are not completely satisfied. If you would like further assistance with your order, please don't hesitate contact us. Our Customer Care Representatives are happy to help via email, chat, or phone from 8 a.m. to 11 p.m. EST Monday through Friday, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.