eCosmetics.comLooking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Patricia B.
Very easy to set up and order quickly. But the best part of the experience is that the product was much less expensive than from other comparable websites.
Response from eCosmetics.comSep 16, 2024
We appreciate you taking the time to share your positive experience. We're thrilled to hear you found our setup process straightforward and our prices competitive. We strive to make ordering easy and affordable for our customers.
Hazilbeat
I use Southys face cream in winter months but it’s getting increasingly more difficult to find online. I Could find products easily through website search engine. Correspondence about purchase(s) were clear as well as quick turn around (within a day) about shipping products.
Response from eCosmetics.comSep 16, 2024
Thank you so much! We appreciate you taking the time to share your positive experience. We strive to make our products easily accessible and provide prompt communication.
George
Selecting the items were easy and the savings is great. Items shipped within one day.
Response from eCosmetics.comSep 16, 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide a seamless and convenient shopping experience, and we're glad you found our selection and savings to be satisfactory.
rp
My entire experience was an A+ because of the nicest woman in customer support helping me, Bianca. She was accommodating, resourceful, and a very good listener. I couldn't find some moisturizer I'd seen a few days before, and she learned it was a glitch on the website, had it fixed, and thus made it possible for me to complete my purchase. She went beyond what was needed, and that made the entire process easy. And yes, I now have ordered the moisturizer.
Response from eCosmetics.comSep 16, 2024
We are so happy to hear about your positive experience! It sounds like Bianca went above and beyond to help you. We strive to provide excellent customer service, and we're thrilled that she was able to make your experience so enjoyable.
dLk
The internet experience was easy to follow. Shopping was easy. If the prices stay this good - I’ll be back.
Response from eCosmetics.comSep 12, 2024
Thank you for your review! We are glad you found the ordering process easy and enjoyed your experience with us. We look forward to your future orders with us.
Susan L.
Your company Had A Great Product that was Extremely hard for me to find in my area. The Price was Extremely Reasonable. Thank you, I Appreciate your Company.
Response from eCosmetics.comSep 12, 2024
Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent customer service. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
M R.
Watch out for these scammers! I ordered three bottles of colonges, and two out of three were defective products. One bottle came with a broken cap, and another one was a 2019 product, which was going to expire in 3 months. Upon inquiry, no explanation was given other than paid shipping labels to return the items. Do yourself a favor and stay away from this website!!!
Response from eCosmetics.comSep 11, 2024
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience, and we appreciate you bringing this to our attention. Please rest assured that we only offer brand-new, authentic products that meet the highest quality standards. We do not sell fakes, imitations, or knockoff items. We take customer trust and satisfaction very seriously, and we would like the opportunity to investigate this situation further. To resolve this matter, please contact us with your order number so we can assist you promptly. Our customer service team is available Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST.
Pallavi G.
Products are best quality. Only qualm is slow shipping
Response from eCosmetics.comSep 11, 2024
Thank you so much for your feedback and for the 4-star review! We’re delighted to hear that you’re happy with the quality of our products. We understand your concern about shipping times. Our standard shipping is typically 2–8 business days from the date of order. We want to assure you that we are working diligently to ensure timely deliveries. Your order has already shipped and is on its way to you. A representative has been in touch regarding your order. If there’s anything more we can do to enhance your experience and turn it into a 5-star one, please let us know. We greatly value your business and are here to assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and on weekends from 9 a.m. to 9 p.m. EST.
